BBB Business Review

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This business is not BBB accredited.

Visiting Angels of Elmhurst

Phone: (630) 892-6435 Fax: (630) 936-4888 View Additional Phone Numbers 133 W Vallette St, Elmhurst, IL 60126

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Visiting Angels of Elmhurst is a home health services company which provides home care for elderly and disabled individuals who would like to receive medical care and companionship while still retaining their independence and remaining at home for as long as possible. Located in Elmhurst, this company serves the western suburbs of Chicago, including Westchester, Hillside, Villa Park, Addison, Bloomingdale, and Glendale Heights. Lombard, Bensenville, Berkeley, Bellwood, Melrose Park, Broadview, Hines, Lombard, Wheaton, Glen Ellyn, Northlake, Franklin Park, Schiller Park, Itasca, Wood Dale, Brookfield, La Grange, and Norridge.

The company started in 2011 and is part of a network of companies which reaches back to the 1980s, when Jeffrey Johnson, a Director of Social Work in Baltimore, MD, responded to the frustration of families of clients by establishing a service for homebound senior citizens that would allow them to remain in a comfortable, familiar environment while still receiving appropriate medical care that was client-directed rather than provider-dictated.

This company provides caregiving services to seniors and is available 24 hours a day, seven days a week to handle emergencies or everyday tasks. Each caregiver is fully licensed, insured, and bonded, and has the necessary experience to handle all tasks associated with senior caregiving, including individuals with Alzheimer's. Services included meal preparation, hygiene assistance, light housekeeping, errands, shopping, exercise, medication reminders, and companionship. Caregivers are available on an hourly basis or for 24-hour, continual care, as well as for respite care for families who are providing care for their elderly kin.

Visit the website for Visiting Angels of Elmhurst to learn more about the services available from this company, read caregiver biographies, and contact the company to schedule a consultation.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Visiting Angels of Elmhurst include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Visiting Angels of Elmhurst
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 14, 2013 Business started: 07/06/2011 Business started locally: 07/06/2011 Business incorporated 07/06/2011 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Randy Demke, President/Owner
Contact Information
Principal: Mr. Randy Demke, President/Owner
Business Category

Home Health Services Alzheimer Care, Information & Treatment In-Home Care Elderly/Senior Specialty Services Senior Home Care Senior Housing/Living Home Health Care Services (NAICS: 621610)

Service Area
Cook & DuPage Counties in Illinois
Alternate Business Names
Chicago Home Care Services, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.