BBB Business Review

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This business is not BBB accredited.

Peak Medical Home Care

Phone: (815) 398-1333 Fax: (815) 398-1361 View Additional Phone Numbers 435 N Mulford Rd # 7, Rockford, IL 61107

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Peak Medical Home Care is a home health services company which provides in-home care for individuals suffering from a variety of ailments, allowing them to maintain independence and autonomy outside of a nursing home while still receiving treatment for their condition. Located in Rockford, IL, this company serves the Rockford metropolitan area, including Loves Park, Machesney Park, South Beloit, Belvidere, Roscoe, Rockton, German Valley, Pecatonica, Monroe Center, Stillman Valley, Seward, Durango, Winnebago, Marengo, Byron, Esmond, Oregon, Mt Morris, Cherry Valley, Edgewood, Davis Junction, Poplar Grove, Davis, Dakota, Leaf River, Capron, Chana, Franklin Grove, Dixon, Rock Falls, Sterling, and Freeport. The company has been in business for over 30 years and provides free, no-obligation consultations to determine the needs and capabilities of potential customers in order to match them to a caretaker.

This company offers in-home care for individuals with a spectrum of conditions, including psychiatric issues, those recovering from illnesses, individuals rehabilitating from surgery, mobility limitations, dementia and Alzheimer's, and palliative care needs. The company has staff which are available 24 hours a day, seven days a week to coordinate care and offer emergency support if necessary, and care schedules can be set up within 24 hours, or sooner if necessary. Services can range from simple check-in visits, to full end-of-life care, as well as other services such as medication management, mobility assistance, bedside attendance, and medication box refills. Services are matched to the needs of the client and the company hires CNAs who are individually bonded and insured with CPR training, supervised by a Registered Nurse who is available 24 hours a day.

Visit the website for Peak Medical Home Care to learn more about the company, view the full list of services and qualifications, and contact the company to schedule an initial appointment.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Peak Medical Home Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 07, 1994 Business started: 12/01/1980 Business started locally: 12/01/1980 Business incorporated 12/29/1981 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Department of Labor
160 N. LaSalle St., Suite C-1300, Chicago IL 60601
Phone Number: (312) 793-2800

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Ms. Lori Gould, Owner Ms. Michelle Bowman, Bookkeeper
Contact Information
Principal: Ms. Lori Gould, Owner
Business Category

Home Health Services Human Resources Nurses Health Care - Staffing In-Home Care Senior Home Care Home Health Care Services (NAICS: 621610)

Alternate Business Names
Peak Personnel, Inc. Peak Professional Health Service Peak Professional Health Services, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.