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Studio LX

Additional Locations

Fax: (888) 423-5959 View Additional Phone Numbers PO Box 563, Lincolnshire, IL 60069 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Studio LX include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Studio LX
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 14, 2008 Business started: 09/07/2003 Business started locally: 09/07/2003 Business incorporated 09/15/2003 in IL
Type of Entity


Business Management
Mr. Andre Jouran, President Mr. Alex Tolstoy
Contact Information
Principal: Mr. Andre Jouran, President
Business Category

Home Accessories Product Sales - General Housewares - Wholesale & Manufacturers All Other Home Furnishings Stores (NAICS: 442299)

Products & Services

Unique Home Accessories & Furnishings.

Additional Locations


    3722 Albert Ln

    Long Grove, IL 60047


    PO Box 563

    Lincolnshire, IL 60069 (888) 423-5959


    PO Box 563

    Lincolnshire, IL 60069 (888) 423-5959


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/10/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased a LaPavoni Professional Espresso Machine - Black Metal Base from StudioLx on 08/13/2014 (sales order number XXXXXX; purchase price $955 less 5% discount; paid with **************** credit card). The machine arrived in September, I believe the 23rd. I didn't use it for a while because StudioLx did not send the 2.2 pounds bag of Lavazza Top Class Coffee Beans that was included with the order. My plan had been to use this coffee as I learned proper use of the machine. When I finally did try the machine I discovered it was defective. The heating element would not shut off and only the pressure release valve prevented the boiler from exploding. On October 19 I asked StudioLx customer service to take the machine back for a refund. They would not, saying it was used. I never prepared one cup of coffee with this machine!

Desired Settlement: refund of purchase price

Business Response: Initial Business Response /* (1001, 14, 2015/02/27) */ Hello, This customer was provided with full refund, although our return policy clearly states that espresso machines cannot be return in used condition. If you have any questions, please call me at ************* Thanks, **************

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Studio LX
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)