BBB Accredited Business since
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Youngrens Inc is a heating and air conditioning company which installs, maintains, and repairs heating and cooling equipment for residential and commercial customers. Located in Aurora, IL, this company serves the southwestern suburbs of Chicago, including Naperville, North Aurora, Montgomery, Bolingbrook, Boulder Hill, Oswego, Sugar Grove, Warrenville, Batavia, Woodridge, Plainfield, Romeoville, Geneva, and Elburn. This company has been in business for over 80 years and is a factory authorized Bryant dealer.
This company offers emergency services 24 hours a day, seven days a week on all makes and models of both residential and commercial heating and cooling equipment as well as full service maintenance contracts on temperature equipment. Heating and cooling products and services include installation, service and maintenance of air conditioners and heat pumps, gas furnaces, oil furnaces, furnaces for split systems, boilers, fan and evaporator coils, geothermal heat pumps, controls and thermostats, light commercial products, gas furnace and air conditioner packages, hybrid air conditioners, and indoor air quality products. Other services include whole house air purification, UV treatment installation, duct cleaning, sheet metal fabrication, ice machine repair and sales, and commercial refrigeration repair and sales.
Youngrens also offers financing for their services, with monthly payments, low interest rates, and flexible options. The company works with several financiers to provide different options for their customers, including special financing promotions, which can be accessed online.
Visit the website for Youngrens Inc to learn more about the services available, browse their inventory of Bryant products online, and contact the company to schedule the maintenance or installation of heating and cooling products.
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A BBB Accredited Business since
BBB has determined that Youngrens, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Youngrens, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert Poggi Jr., President
Heating & Air Conditioning Hydronic Heating Sheet Metal Work Duct Cleaning Air Duct Cleaning Air Duct Repair Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating Contractors Ventilating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Alternate Business NamesYoungren Service, Inc. Youngren's Heating & Cooling, Inc.
736 New Haven Ave
Aurora, IL 60506 (800) 660-1776 (815) 786-3030 Directions
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Additional Phone Numbers
- (800) 660-1776(Phone)
- (815) 786-3030(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|12/27/2015||Problems with Product/Service|
Read Complaint Details
Complaint: When I called and made the appointment, I told Youngren's the exact issue with the air conditioning. My husband found and diagnosed the problem. The outside box at the AC unit had a burned wire. When the repairman arrived I showed him the wire and he agreed that is the problem. He had no outside boxes in his truck. I explained that I had told Youngren's the issue was in the box on the outside by the AC unit. I was charged $52.00 for him to go and purchase a box. I had to ask him how he got the $52.00 charge. He said it was a one hour charge. I agree with the other $311.00 charge to repair our air conditioning but I do not agree with the $52.00 charge to leave my home and purchase the box, especially when I explained the problem when I made the appointment. I do understand that there are different size boxes, but I would think they would stock a few in the repair trucks. The repairman had NO BOXES IN HIS TRUCK. I watched him look. His truck was extremely unorgaized.
Desired Settlement: I would like a refund of the $52.00 dollars. The other $311.00 charge is reasonable. I have used Youngren's in the past but will not use them again if they don't refund the $52.00.
Business Response: Initial Business Response /* (1000, 6, 2015/09/21) */ Contact Name and Title: ***** ***** Office Manage Contact Phone: XXX-XXX-XXXX Contact Email: *****@youngrensinc.com We are very sorry Mrs.****** had this experience with her service call. Our technician should have stocked a few different disconnect boxes on his truck before going to her house being that she stated what was an issue when scheduling the service. We have refunded the $52.00 in the form of a check to Mrs. ******, which was mailed 9/21/15 for $52.00 and hope this settles any inconvenience that she was caused. We strive to offer top notch service and make our customers happy with their decision to use our service. We are very appreciative of Mrs. ******'s business and hope to continue to service her HVAC needs in the future. Thank you.
Problems with Product/Service
Read Complaint Details
Complaint: Service tech blames failure of unit on condensation dripping on unit. I think that it was not installed correctly.
Desired Settlement: fix the unit or give money back.
Business Response: Initial Business Response /* (1000, 5, 2014/10/24) */ Contact Name and Title: *** ******** Service Mana Contact Phone: 630/XXX-XXXX Contact Email: ***@youngrensinc.com Mr. ********'s air purifier has been repaired twice at no charge due to water damage. I called Mr. ******** earlier this week, he stated that the unit has been working since the last time we were out in June, and that he has insulated the ductwork as he was advised to do, to prevent the condensation from the ductwork that has shorted it out twice already. We have an appointment with a representative from the distributor on Monday to verify for Mr. ******** that the air purifier is installed properly.