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BBB Business Review

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BBB Accredited Business since

The Heat Engineering Co.

Phone: (708) 246-3300 View Additional Phone Numbers   View Additional Email Addresses http://www.heatengineering.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The Heating Engineering Co. is a heating and air conditioning company which provides air temperature control and air quality equipment and service for residential and commercial customers. This company serves the western suburbs of Chicago, including La Grange, Western Springs, Lyons, Brookfield, Riverside, North Riverside, Willow Springs, Justice, Burr Ridge, Willowbrook, Hinsdale, Westmont, Brookfield, Lyons, Indian Head Park, Burbank, Bridgeview, Hometown, Oak Lawn, Oak Brook, Downers Grove, and Forest View. Services available from this company include preventative maintenance for air conditioning and heating equipment, central air conditioning service and repair, gas furnace service and repair, duct work, indoor air quality assessments, humidity and ventilation control, new construction installation, boiler service, air conditioning repair, and system design and installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Heat Engineering Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Heat Engineering Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on The Heat Engineering Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 1984 Business started: 01/01/1948 Business started locally: 01/01/1948 Business incorporated 02/24/1948 in IL
Type of Entity

Corporation

Business Management
Mr. Charles (CJ) Mueller, President
Contact Information
Principal: Mr. Charles (CJ) Mueller, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Boilers - New & Used Furnace Sales & Service Air Conditioning Contractors & Systems Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Heat Engineering Company

Customer Review Rating plus BBB Rating Summary

The Heat Engineering Co. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.