Business ProfileforTR Miller Heating, Cooling & Plumbing

On 2/5/24 I contacted TR Miller about a rattling noise my furnace had been making for about a week. They came out same day to inspect and said we had issues with the heat exchanger but tried to sell me a new inducer motor and deep clean instead. The tech on this day informed me that the furnace fan was filthy and has not been properly cared for and the cracks in the exchanger were missed during my 9/1/23 inspection. I have consistently used TR Miller for my bi-annual HVAC inspections so the lack of care would fall back on them. The best the tech could offer me was that " **** no longer works for us" This tech also suggested replacing the whole furnace and had a salesman come out for a quote later that same day. This inspection cost was $79.00 which I have attached proof of payment on my credit card, but I yet to receive invoice and inspection details via email. The salesman came out that evening and gave us a quote that I have attached. The 4" filter I have was installed in 2021, but the salesman would not take anything off the quote and insisted they would have to put in a new one. He also said we would have to basically gut our current furnace setup and reroute pipes, etc. I always get multiple quotes for major home repairs and have learned that TR Miller was insisting I replace equipment that was not necessary and essentially trying to over sell and rip me off. That day I had requested a call from a supervisor to go over all of this, but no one ever reached out to me. I then got a call from **** trying to offer me a better deal on the new equipment sale but not to resolve my issue. To resolve the issues I am looking for a full refund for the 2 visits $66 and $79 totaling $145.00.