Business ProfileforTDH Mechanical, Inc

I paid TDH Mechanical, Inc. for a new ******* Furnace, installation of the furnace and removal of the old furnace. I was told by the company that I had a ten years warranty for parts and labor for the new furnace. I sent many pictures of the existing furnace, ventilation and wiring prior to installation. The company told me that they could use the existing ventilation, wiring and thermostat and assured me that it would work.I contacted the copy during the first month that I was unhappy with the installation. The furnace stopped working months ago. I contacted TDH Mechanical, Inc. for servicing and repair work. I was told that there was a problem with the wiring or thermostat. I was told that the furnace had to be manually switched off and on and could only run it for ten to twenty minutes. It had been set on cool. The furnace was inoperable. I contacted another HVAC service company and was told that TDH Mechanical, Inc. had improperly installed the wiring and to contact them again; and the service repairman told me that the warranty might not cover labor from another company. I called the company and told them that the was furnace was not working and I was getting heat from it. The TDH Mechanical, Inc. service repair person told me that they would have to put holes in the walls and replace all the wiring and that it was not covered the warranty or contract. I asked about having a wireless furnace installed and was told that it was not covered by the warranty and it would cost me at least $950. I was then told that TDH Mechanical, Inc. refused to install it. The company told me to hire an electrician. They repeatedly refused to install a wireless furnace or fix the wiring installation problem in the furnace. The furnace is inoperable. TDH Mechanical told me to contact ******* to find other people to repair the furnace. I contacted them repeatedly to receive a refund on installation of the furnace. TDH Mechanical, Inc. told me that they might only give me a refund it the took out the whole furnace and left a hole. They refused to even give me an replacement furnace option or a partial refund. I want a refund for installation and whatever I can get for the cost of the furnace. I had to purchase electrical heating equipment, out of pocket to the house. The furnace with installation was $2,900. I paid $100 for the heating equipment. I am want a refund for what I paid them, their shoddy installation and refusal to repair without additional costs.