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Standard Heating & Cooling of Chicagoland

Phone: (708) 387-7700 Fax: (773) 776-8385 View Additional Phone Numbers 6010 S Kedzie Ave, Chicago, IL 60629 http://www.standardheatingandcooling.com


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Description

Standard Heating & Cooling of Chicagoland is a Chicago heating, ventilation, and air conditioning company which performs installation, repair, and maintenance of heating and cooling systems. Located in Chicago, IL, Standard Heating & Cooling services Cook, eastern Dupage, and northern Will counties in Illinois. This company has been family owned and operated for over 35 years and is a member of the Chicagoland Sheetmetal Contractors Association, the Refrigeration Service Engineers Society, and other professional organizations.

This company performs a variety of services related to heating and cooling, including furnace repair and installation, steam and water boiler repair and installation, radiator and ductwork service, air cleaner and humidifier replacement and installation, and air conditioner and ductwork installation and service. Standard Heating & Cooling of Chicagoland also installs and services UV lights, which destroy mites and other pests inside furnaces and air conditioners to improve air quality.

The company offers Energy Saving Agreement (ESA) annual maintenance agreements for consumers, which is a service plan in which Standard Heating & Cooling performs yearly tune-ups and precision work on an installed system for a reduced price after an up-front investment has been paid for. Standard Heating & Cooling is available 24 hours a day, seven days a week for emergency repair and maintains a fully-stocked warehouse to ensure that service parts are available at all times, avoiding the costly and time-consuming process of special ordering parts for appliances.

Visit the website for Standard Heating & Cooling of Chicagoland to view the full list of services they offer, check their service area, and schedule an appointment.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Standard Heating & Cooling of Chicagoland include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Standard Heating & Cooling of Chicagoland
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 01, 1974 Business started: 09/21/1972 Business started locally: 09/21/1972
Type of Entity

Sole Proprietorship

Business Management
Mr. Donald C. Schmollinger, Owner Ms. Jeanne Schmollinger, Secretary/Treasurer
Contact Information
Principal: Mr. Donald C. Schmollinger, Owner
Customer Contact: Ms. Jeanne Schmollinger, Secretary/Treasurer
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Sheet Metal Work Thermostats Air Quality Service Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Air Duct Cleaning Air Duct Systems Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Heating Equipment Humidifying Apparatus Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Ventilating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

This business offers: Complete HVAC Services.


Customer Review Rating plus BBB Rating Summary

Standard Heating & Cooling of Chicagoland has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    6010 S Kedzie Ave

    Chicago, IL 60629

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/19/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: As agreed with the sales rep from standard AC and heating they were to install a two stage higher end AC unit. Not only did they install the cheapest AC unit but they resorted to telling me that I got what I signed for. When I explained to the owner of the company that his sales rep had guaranteed me the two stage high end unit he stated that I should have known what I was signing for. I explained that I felt like they had taken advantage of me since the unit they installed was only worth $1,000 and they had charged me $3500. The owners answer was that they would not help me and if I wanted to get the unit I originally asked for then I would have to pay another $5,000-$6,000 . I had several conversations with the sales rep prior to the job getting done and the whole entire time they were trying to take advantage of me. We had also agreed to getting every thing new and had we not caught on to them they would have left all the old connections and just installed the new units. The whole experience was full of lies from the company all together and they should not be allowed to do business. I am sure I am not the only person that they have done this to.

Desired Settlement: I would like for the business to honor our initial agreement or take their product and give me a refund. I am not asking for any additional compensation other than what is owed to me. They need to be honest and stop taking advantage of people.

Business Response: Initial Business Response /* (1000, 7, 2014/05/07) */ Contact Name and Title: ****** ************ Pres Contact Phone: XXX-XXX-XXXX Contact Email: **********@sbcglobal.net WE WOULD LIKE TO OFFER UPGRADING THE AIR CONDITIONER TO A 14 1/2 SEER AIR CONDITIONER WHICH QUALIFIES FOR A $300 COM ED REBATE . AS WE INSTALLED THE EQUIPMENT THAT WAS AGREED UPON AND THE HOME OWNER CONFUSED THE FURNACE RATINGS WITH THE AIR CONDITIONER .

11/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Old unit was a 3 ton, the replacement new unit was to be the same, engineer told men that the 30,000btu was 3 tons, but it was only 2 1/2 tons. After many complaints the unit was to be replaced with a 3 ton unit and a new evaporator coil. Document dated 7-24-2013 shows new equipment AC & Coil. Warranty shows same serial and model number for the coil which indicate that a new coil was not installed. These deceptive practices need to be addressed and stopped.

Desired Settlement: new coil as agreement shows and compensation for time stress, and frustration caused by this fraudulent practices. I probably not the only victim.

Business Response: Initial Business Response /* (1000, 10, 2013/11/13) */


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Standard Heating & Cooling of Chicagoland
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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