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BBB Business Review

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BBB Accredited Business since

Rousculp's Heating & Cooling

Additional Locations

Phone: (815) 436-4937 Fax: (815) 436-8850 2551 Theodore Unit B, Crest Hill, IL 60403 http://www.rousculps.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description



Rousculp's Heating and Air Conditioning is a heating and air conditioning company which sells, installs, repairs, and maintains air temperature control and air quality equipment for residential customers. Located in Crest Hill, IL, this company serves the western suburbs of Chicago, including Joliet, Plainfield, Shorewood, Romeoville, Bolingbrook, Channahon, and Minooka. The company has been in business since 1993 and employs North American Technician Excellence certified technicians. The company is a member of the Indoor Environment & Energy Efficiency Association as well as the Comfort Institute and the Service Roundtable. All customers receive accurate estimates on their services in order to ensure that they will not be surprised by the end price, and they have several payment options as well as financing options if they qualify. The company's technicians undergo background tests and drug testing to ensure that they are qualified for the job and will act in an appropriate manner in customers' homes.

This company sells and installs heating and cooling equipment and air quality equipment for residential customers. Services include air conditioning installation and service, furnace and boiler installation and service, water heater service and repair, heat pump service and replacement, whole house humidifier installation and service, whole house air cleaner service and installation, air quality testing and service, temperature zoning, and heating maintenance and service. The company will work with customers in order to develop a heating and cooling system unique to their home, taking into account the needs of the residents and the design of the house.

Visit the website for Rousculp's Heating and Air Conditioning to learn more about the company, read about heating and air conditioning, and contact the company to schedule an appointment.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rousculp's Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rousculp's Heating & Cooling include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Rousculp's Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: June 21, 2006 Business started: 06/01/1993 Business started locally: 06/01/1993
Type of Entity

Sole Proprietorship

Business Management
Mrs. Karen Rousculp, Owner Mr. Todd Rousculp, Owner
Contact Information
Principal: Mrs. Karen Rousculp, Owner
Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Sheet Metal Work Thermostats Water Heaters - Dealers Air Conditioning Repair Air Conditioning Systems - Cleaning Air Duct Systems Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Heat Recovery Equipment & Systems Heating Equipment Humidifying Apparatus Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)


Customer Review Rating plus BBB Rating Summary

Rousculp's Heating & Cooling has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.