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BBB Business Review

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BBB Accredited Business since

Roberts Heating & Air Conditioning, Inc.

Additional Locations

Phone: (847) 272-5836 Fax: (847) 272-8335 View Additional Phone Numbers 1847 Raymond Drive, Northbrook, IL 60062

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Roberts Heating and Air Conditioning, Inc, is a heating and air conditioning which installs, repairs, and maintains heating and air conditioning equipment. Located in Northbrook, IL, this company serves customers in Deerfield, Gleview, and Northbrook. The company has been in business since 1979 and is locally owned and operated. Roberts Heating and Air Conditioning is certified by North American Technician Excellence and the Environmental Protection Agency, and is an authorized dealer of Carrier heating and cooling products.

Services that this company provides include the installation, replacement, repair, and service of commercial and residential heating, air conditioning, air quality systems, geothermal and heat pumps, and snowmelt systems. They carry systems by Carrier, Mitsubishi, and Honeywell, as well as boilers by Burnham, Triangle Tube Prestige Solo boilers, and Triangle Tube SMART indirect water heaters.

As each home or business has a different design, heat load, and comfort requirement by its inhabitants, Roberts Heating and Air Conditioning works with the customer to customize a heating and cooling solution that fits the needs of the building and works efficiently. In addition to their heating and cooling systems, this company provides air quality services, including the installation and repair of air purifiers and air cleaners, air humidifiers, ventilators, as well as aerosol duct sealing to prevent leaks and improve the efficiency of heating and cooling systems.

Visit the website for Roberts Heating and Air Conditioning, Inc, to learn more about the process of selecting a suitable heating or cooling system, read their informative articles on heating and air conditioning, and schedule an appointment for the repair, installation, service, or maintenance of air quality and temperature systems.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Roberts Heating & Air Conditioning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Roberts Heating & Air Conditioning, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Roberts Heating & Air Conditioning, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 12, 1997 Business started: 10/01/1979 in IL Business started locally: 10/01/1979 Business incorporated 10/04/1990 in IL
Type of Entity


Business Management
Mr. Carl Keith Miller, President
Contact Information
Principal: Mr. Carl Keith Miller, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Ventilating Equipment Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Roberts Heating & A/C Roberts Heating & Air Cond Co
Products & Services

This company offers Install & service heating and air conditioning systems for commercial, industrial and residential customers.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.