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A BBB Accredited Business since
BBB has determined that RJS Heating & Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RJS Heating & Cooling, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Scott Pearlman, President
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
63 Monaco Dr
Roselle, IL 60172 (630) 893-1431 Directions
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Additional Phone Numbers
- (847) 658-6088(Phone)
- (847) 464-4328(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Our complaints last week was about our humidifier he has installed on 1-8-13 which we noticed that the filter was dry & failing to humidify our place. It's April Air 700 series. We called a week ago & still never heard back from him as we were promised by his operator. We also had a problem with the loud blowers of the heat & air condition he installed for us by Hail(electric). on 1-8-13.10 kw electric blower module Assy.A 10 kw Heat strip, model #mf080014c. Cash paid was $2200.00.We are not happy with the loud noice it makes & with the metal sheet he installed to block 1 of the vent in order to reduce the noise. He warranted it for 5 years only if we have checked once a year by his company, which I never heard of such a thing before.WE asked different companies about this issue and were told that it should be under warranty for 5 years with no commitment with his service for 5 years. We were told by other heating companies we could choose whoever we want.We feel that he cheated us by this contract which my husband signed. I really need this furnace to be removed by him along with the big sheet of metal to prevent some of the noise. WE want to install one with less noise.You don't know how annoying it is listening to it nights & days like we are living in a factory. He did come couple times at the beginning and were told there is nothing else he can do. Now every time we call, either he does not answer our phone calls, or return our phone calls. WE are not satisfied or happy with the service neither with the installation. Even the furnace filter made it bigger than what we had before and is ticking out too far. Even the lower part of the furnace was hand made by him or some where when they left our place & didn't come back with it till few hours later. It doesn't seem like the whole furnace was the original from the manufacture. We are very upset with the owner of the business. Even when they come in the house they step in with their dirty boots and never take them off or cover their shoes with shoe covers. Their work was so messy they even left with so much grease on the carpet in the furnace room area, which I didn't even mention it to them, I just cleaned it & let it go. Lousy & messy work! If he doesn't believe me, I still have some spots on the carpet which it didn't go away completely!
Desired Settlement: I don't know myself what else should be done. All I want is to get rid of the annoying & loud blowers coming out of the vents. I also forgot to mention that the heat keeps running for about 10 minutes and stops for only about 4 minutes all day long. This is up to him what he wants to do to make us satisfied. I am not suing him or anything like that at all. All I am doing is complaining about our experience with the unit,service & the way he gave us the warranty
Business Response: Initial Business Response /* (1000, 8, 2014/12/23) */ In response to the above complaint, we installed the electric furnace and humidifier on 1/8/13. We gave excellent service to the customer and a very fair price for the install. We have always been responsive to Mr. *****- just a few days after the install on 1/10/13, we were called back to the home because the customer stated the fan was turning on/off frequently. We went back the next morning- and the found the furnace to be cycling normally. We were called back AGAIN on 2/13/13 and this time gave SAME DAY service. The customer stated the unit was "noisy". We did everything we could do accomadate the customer and removed metal from the return air grill in back of the air handler to draw more air from the living room. We set the configurations per the technical support at Heil for more run time. We did not hear ANYTHING from the customer after that call until 11/11/13, when the customer had us out to do a furnace tune up and check the duct work. Never in any of the follow up calls were we told that we left " grease" on the carpet! Not once was this brought to our attention. We have always been 100% responsive to the customer. Every time they have called, we have gone to their home same day, or next day. We did not charge for the above calls ( except for the furnace cleaning in 11/2013 which was only $79.95). My office manager never received a call regarding a humidifier and either did I. If the filter is dry, there is more than likely no water flow, which means the line is probably clogged, which is a maintenance issue. This is A very easy service call that we could complete in a very timely manner. The warranty given and the details of maintaining the warranty are very clearly stated on the contract that was signed by Mr. *** ****** To maintain the 5 year LABOR end of the warranty, the unit needs to be tuned up every year by RJS Heating and Cooling. If the customer does not want to maintain the annual cleanings, the 5 years LABOR warranty will be void, per the contract. Again, this is all spelled out on the signed contract and never once disputed by the customer in any of our 3 return visits. This is something that is part of our contract for all customers- not a "deal" that we just created only for the ******** We are a professional, reliable HVAC company with an excellent reputation! We also have every receiving ticket, stating that all of the equipment installed was brand new in the box- we do not make electric furnaces! We have a Pittsburg and Break on our trucks which allow us to make special fittings for our installs. This is not something out of the ordinary! That may be why our installers were out of the home for a short period during the install. We take great pride in our work and have NEVER had a customer complain as this customer is. We have been very responsive and professional to the customer. We have not heard one word from this customer since 11/2013!! We have done everything that we have been instructed to do by technical support to make the unit more quiet.
Customer Reviews Summary