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BBB Business Review

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BBB Accredited Business since

Qualified Heating, Air Conditioning & Appliance, Inc.

Phone: (708) 283-4695 Fax: (708) 283-4699 1820 Ridge Road Suite #305B, Homewood, IL 60430

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Qualified Heating, Air Conditioning & Appliance, Inc. is a heating and air conditioning company which installs, services, repairs, and maintains air temperature control and air quality equipment for residential customers.



BBB Accreditation

A BBB Accredited Business since

BBB has determined that Qualified Heating, Air Conditioning & Appliance, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Qualified Heating, Air Conditioning & Appliance, Inc.
Customer Experience Total Customer Reviews
Positive Experience 8
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 9

Additional Information

BBB file opened: February 01, 2011 Business started: 12/01/1985 in IL Business started locally: 01/10/2010 Business incorporated 06/27/2013 in IL
Type of Entity


Business Management
Ms. Andrea Brooks, Office Manager Ms. Candace Lawson, Office Assistant Mr. Keith R. Nelson, Owner/President
Contact Information
Principal: Ms. Andrea Brooks, Office Manager
Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Heating & Air Conditioning - Filters Heat Exchangers Water Heaters - Dealers Water Heater - Tankless Water Heaters - Parts & Supplies Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating Contractors Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Qualified Heating, Air Conditioning & Appliance, Inc. sells the following brand(s): American Standard, Carrier, Goodman, Lennox, Trane, Westinghouse

Qualified Heating, Air Conditioning & Appliance, Inc. offers the following product(s): Air Conditioning Condensers, Furnaces, Hot Water tanks, Humidifiers

Service Area
This company serves the southern suburbs of Chicago, including Matteson, Park Forest, South Chicago Heights, Steger, Olympia Fields, University Park, Monee, Flossmoor, Frankfort, Frankfort Square, Ford Heights, Sauk Village, Glenwood, Crete, Mokena, Country Club Hills, Homewood, and Hazel Crest.
Alternate Business Names
Qualified Heating, Inc.
Products & Services

Services available from this company include air conditioning service and repair, air conditioning installation, furnace installation, heat pump service and repair, furnace service and repair, and scheduled or emergency maintenance for heating and air conditioning systems.

Customer Review Rating plus BBB Rating Summary

Qualified Heating, Air Conditioning & Appliance, Inc. has received 4.85 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.