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BBB Business Review

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BBB Accredited Business since

Premium Heating & Cooling

Additional Locations

Phone: (847) 774-3357 Fax: (773) 267-7744 4921 N Central Park Ave, Chicago, IL 60625

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Premium Heating & Cooling is a heating and air conditioning contractor that also offers water heaters as well as boiler installation and service. This company is located in Chicago, IL, and serves the greater Chicago area and the surrounding suburbs including Evanston, Skokie, Des Plaines, Park Ridge, Rosemont, Elk Grove Village, Elmhurst, Cicero, Berwyn, Oak Park, Franklin Park, Niles, Lincolnwood, Westchester, La Grange, Bedford Park, Burbank, Oak Lawn, Alsip, Blue Island, Harvey, Orland Park, Downers Grove, Lombard, Naperville, Northbrook, and Arlington Heights. This business offers a full-range of HVAC services including commercial and residential heating and air conditioning installation and service, air duct system installation, air duct cleaning, water heater sales and service, and boiler sales, service, and installation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Premium Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Premium Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Premium Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 01, 2002 Business started: 01/01/2001 Business started locally: 01/01/2001
Type of Entity

Sole Proprietorship

Business Management
Ms. Betty Pendley, President Mr. Mike Rosson, General Manager
Contact Information
Principal: Ms. Betty Pendley, President
Number of Employees


Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Hydronic Heating Radiant Heating In-floor Heating Water Heaters - Dealers Water Heater - Tankless Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Boilers - New & Used Boilers - Sales & Service Electric Heating Elements Heating Equipment Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Customer Review Rating plus BBB Rating Summary

Premium Heating & Cooling has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.