Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Perfect Home Services has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforPerfect Home Services

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.43/5stars

            Average of 246 Customer Reviews

            Customer Complaints

            29 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/1/2007

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Perfect Home Services is a heating, air conditioning, and plumbing contractor for residential customers. This company offers heating, air conditioning, and plumbing related services including heat pump installation and service, furnace installation and service, indoor air purification installation, central air system installation and service, ductless air conditioning, duct cleaning, tankless and conventional storage water heater installation and service, general plumbing services, drain and sewer repair, water filtration systems, and more.

            Products & Services

            Heating, cooling, air, plumbing, sewer, water filtration, air purification, duct cleaning, 

            Business Details

            BBB File Opened:
            8/30/2001
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Incorporated:
            6/6/2006
            Accredited Since:
            8/1/2007
            Licensing Information:
            • Plumbing License 055-041685
            Type of Entity:
            Corporation
            Alternate Business Name
            • Perfect Air
            • Perfect Air Heating, Air Conditioning & Plumbing
            • Perfect Air & Home Improvement Inc.
            • Perfect Plumbing
            Related Businesses
            • Aqua's Perfect Home Services
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            8:00 AM - 12:00 PM
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            29 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/02/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased my home in October of 2016 and one of the selling points of the previous owner was that he installed a brand new water heater by a professional heating and cooling company. He provided that receipt as proof of this. I've been living in this home since 2016 however it wasn't until Monday 10/30/23 that I was informed by my plumbing servicer that my water heater was not installed up to code. The reason this came up was because I mentioned to him that for some reason my basement at times smells like gas.He explained to me that "Air medics" used flexible connectors for the gas lines as opposed to hard pipe which was in violation of codes and also explained that it was also missing end pipe.The company "Air medics" was acquired by Perfect Home Services and so I called them to inform them of the issue and they sent a technician out on 10/31/23 who confirmed that the job was not done up to code. He then proceeded to argue with me that it was not their fault, it was Air Medic's fault to which I responded by reminding him that they acquired them. He told me he was just a tech and would have a manager call me. The manager *********************** told me they could repair the work to bring it up to code but they would have to charge me. I told him that it was Air Medic's responsibility to install it up to code and they didn't therefore it was their responsibility to fix it. He then proceeded to say Air Medics is not them and they only acquired them and it's not their responsibility. He proceeded to send me an estimate of over $3,000 to fix the issue. When I insisted that it was their responsibility he suggested he should have a village inspector go out to my house to see other things in my house that were not up to code and I reminded him that if he didn't care about the install work they completed on my house that was not up to code why would he care about anything else in my house. I'm requesting that they repair the work on the water heater to bring it up to code.
            Read More

            Customer Reviews

            246 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            TILAK M

            10/28/2023

            Business Model of this company is very Shady. They use pressure tactic to get the business. I scheduled the maintenance for my Heating system on October 11, 2023. Technician ************************* came to perform the services. Before the technician started the service, I openly told the Technician that I do not like a pressure sales tactic, therefore I would like you to perform the basic tune up and anything need to be done I simply need to know. I will decide. After consulting with other company., I gave $100 cash to the Technician simply to do his tune up and not push me to buy any services. In spite of my request technician ************************* after checking one furnace said that it is producing too much CARBON MONOXIDE and he has instruction from the company to shut down the furnace. I simply ignored his suggestion saying that I will have it checked by other qualified person and asked him to do the Tune up on my other 3 furnaces. With his permission I called an expert to evaluate his recommendation. Technician **** inspected the second furnace and told my wife about Carbon Monoxide and suggested to change the Heat Exchanger on both furnaces. When my expert (not licensed) questioned the technician he said he will be back in 10 minutes. We waited for more than 1 hour to find out the Technician left without even completing the work and open furnace. When I called the company to complain, they agreed to refund $160. I asked them that Technician should return my $100 which I have not received even after two weeks. I will be filing complaint with the ******** ********** of ************ and Financial Regulations against the Technician ************************* and against the SHADY practice of this company.

            Perfect Home Services Response

            10/30/2023

            As we responded elsewhere, we understand you spoke with ******* and were informed that ************** **** was very uncomfortable with the situation you put him in while he was in your home. He did not want to accept your cash and tried multiple times to give it back to you. When you brought in an unlicensed handyman without HVAC credentials and he began yelling at ****, the situation escalated and ***** manager advised him to leave your home immediately. You were also told you will be receiving your $100 back via check, which does take a couple of weeks to process and make it through the mail. We advised you to select a different company to provide you with service going forward, as we value our employees and do not want to put them in these types of situations. If you are unclear about anything we discussed or would like to follow up on your check, please contact us to review further.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.