BBB Accredited Business sinceAdditional Locations
Phone: (815) 344-0400 Fax: (815) 344-0800 5214 S Il Route 31, Crystal Lake, IL 60012
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All makes and models. Sales, installations, service, furnace, air conditioning, humidification, zoning, duct cleaning, duct sealing, air cleaners
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A BBB Accredited Business since
BBB has determined that Official Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Official Heating & Cooling include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Mary DeFrancisco, Office Manager
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Duct & Duct Fittings Air Conditioning Contractors & Systems Sump Pump Contractors Heat Pumps Heating Contractors Pipe & Boiler Covering Contractors Ventilating Contractors Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Products & Services
Official Heating & Cooling sells the following brand(s): April Aire, Bradford White, Carrier
Official Heating & Cooling offers the following product(s): Aeroseal, Air Cleaners, Air conditioners, Furnaces, Humidifiers
Method(s) of PaymentCash, check, Visa, Master Card, Discover, American Express
Refund and Exchange PolicyDependent on situation. We warranty all of our work
Alternate Business NamesAK & CL LLC
On September 30, 2011 the business changed ownership still keeping the business name. Under the new ownership the Business has claimed no responsibility for providing refunds owed by the previous owners.