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BBB Business Review

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BBB Accredited Business since

Official Heating & Cooling

Additional Locations

Phone: (815) 344-0400 Fax: (815) 344-0800 5214 S Il Route 31, Crystal Lake, IL 60012 http://www.officialhvac.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

All makes and models. Sales, installations, service, furnace, air conditioning, humidification, zoning, duct cleaning, duct sealing, air cleaners


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Official Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Official Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Official Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 27, 2000 Business started: 09/01/1990 in IL Business started locally: 09/01/1990 Business incorporated 08/26/2011 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Mary DeFrancisco, Office Manager
Contact Information
Principal: Ms. Mary DeFrancisco, Office Manager
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Duct & Duct Fittings Air Conditioning Contractors & Systems Sump Pump Contractors Heat Pumps Heating Contractors Pipe & Boiler Covering Contractors Ventilating Contractors Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Official Heating & Cooling sells the following brand(s): April Aire, Bradford White, Carrier

Official Heating & Cooling offers the following product(s): Aeroseal, Air Cleaners, Air conditioners, Furnaces, Humidifiers

Method(s) of Payment
Cash, check, Visa, Master Card, Discover, American Express
Refund and Exchange Policy
Dependent on situation. We warranty all of our work
Alternate Business Names
AK & CL LLC
Additional Information

On September 30, 2011 the business changed ownership still keeping the business name. Under the new ownership the Business has claimed no responsibility for providing refunds owed by the previous owners.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.