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BBB Business Review

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Description

Mr. Duct Heating & Air Conditioning is a heating and air conditioning contractor for commercial and residential customers. This business is located in Lisle, IL, and serves the western Chicago suburbs including Wheaton, Glen Ellyn, Lombard, Oak Brook, Winfield, West Chicago, Carol Stream, Elmhurst, Westchester, La Grange, Downers Grove, Westmont, Darien, Woodridge, Naperville, Eola, Bolingbrook, Burr Ridge, Palisades, Lemont, and St. Charles. This company provides heating and air conditioning for residential and commercial customers and their services include furnace cleaning and service, Air conditioning cleaning and repair, unit installation and service, air quality apparatuses, humidifiers, air duct filters, air duct cleaning, dryer vent cleaning, and HVAC system maintenance.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mr. Duct Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mr. Duct Heating & Air Conditioning include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

145 Customer Reviews on Mr. Duct Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 144
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 145

Additional Information

BBB file opened: December 09, 2003 Business started: 03/01/2001 in IL Business started locally: 03/01/2001 Business incorporated 03/15/2002 in IL
Type of Entity

Corporation

Business Management
Mr. Keith Thompson, President
Contact Information
Principal: Mr. Keith Thompson, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Dehumidifying Equipment Duct & Duct Fittings Heat Exchangers Thermostats Air Quality Service Water Heaters - Dealers Water Heater - Tankless Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Air Duct Cleaning Air Duct Systems Air Duct Repair Heating Equipment & Systems Cleaning & Repair Ventilating Systems - Cleaning Dryer Vent Cleaning Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Heat Recovery Equipment & Systems Heating Equipment Humidifying Apparatus Ventilating Equipment Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating Contractors Heating & Cooling Demolition Roof Cooling Systems Ventilating Contractors Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Mr. Duct Air Duct Cleaning Mr. Duct, Inc. Northstar Air Duct Cleaning, Inc.
Products & Services

Mr. Duct Heating & Air Conditioning provides residential, commercial and industrial heating & air conditioning, air duct cleaning, and dryer vent cleaning. Our heating & cooling services include furnace installation, furnace cleaning, furnace repair,


Customer Review Rating plus BBB Rating Summary

Mr. Duct Heating & Air Conditioning has received 4.99 out of 5 stars based on 145 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.