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BBB Business Review

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BBB Accredited Business since

Integrity Heating & Cooling, Inc.

Phone: (708) 389-3327 Fax: (708) 614-4573 19450 97th Ave, Mokena, IL 60448 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Integrity Heating & Cooling, Inc is a heating and air conditioning company which provides air temperature control and air quality services for residential and commercial customers. This company serves the southern suburbs of Chicago, including Frankfort Square, Frankfort, New Lenox, Orland Hills, Tinley Park, Orland Park, Ingalls Park, Fairmont, Country Club Hills, Oak Forest, Lockport, Manhattan, Palos Park, and Palos Heights. Services available from this company include furnace installation and repair, boiler installation and repair, hot water tank installation and repair, radiant heating installation, furnace cleaning, air conditioning installation and repair, air conditioning repair, humidifier installation and repair, air cleaner installation and repair, ultra violet treatment system installation, and commercial heating and air conditioning service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Integrity Heating & Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business's BBB file information is being reviewed and/or updated.

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 21

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Integrity Heating & Cooling, Inc.
Customer Experience Total Customer Reviews
Positive Experience 14
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 15

Additional Information

BBB file opened: October 28, 2004 Business started: 08/12/2002 Business started locally: 08/12/2002 Business incorporated 08/12/2002 in IL
Type of Entity


Business Management
Mr. John Jordan Jr., President Ms. Teddi Ebersohl, Accounting Gabrielle Logan, Customer Relations
Contact Information
Principal: Mr. John Jordan Jr., President
Number of Employees


Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Heating & Air Conditioning - Filters Heat Exchangers Water Heaters - Dealers Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Supplies & Parts Boilers - New & Used Boilers - Supplies & Parts Heating Equipment Humidifying Apparatus Snow Melting Systems Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heat Pumps Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.