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BBB Accredited Business since 04/01/2015
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Integrity Heating & Cooling, Inc is a heating and air conditioning company which provides air temperature control and air quality services for residential and commercial customers. This company serves the southern suburbs of Chicago, including Frankfort Square, Frankfort, New Lenox, Orland Hills, Tinley Park, Orland Park, Ingalls Park, Fairmont, Country Club Hills, Oak Forest, Lockport, Manhattan, Palos Park, and Palos Heights. Services available from this company include furnace installation and repair, boiler installation and repair, hot water tank installation and repair, radiant heating installation, furnace cleaning, air conditioning installation and repair, air conditioning repair, humidifier installation and repair, air cleaner installation and repair, ultra violet treatment system installation, and commercial heating and air conditioning service.
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A BBB Accredited Business since 04/01/2015
BBB has determined that Integrity Heating & Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Integrity Heating & Cooling, Inc.'s rating include:
- Advertising issue(s) found by BBB.
Factors that raised Integrity Heating & Cooling, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 20 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Guarantee / Warranty Issues||5|
|Problems with Product / Service||13|
|Billing / Collection Issues||0|
|Total Closed Complaints||20|
Additional Complaint Information
A recent review of complaints filed with the BBB of Chicago & Northern Illinois against Integrity Heating and Cooling delineates a pattern of consumer allegations.
In their complaints, consumers allege that this company improperly installed equipment purchased from them such that it was negligibly functional or completely non-functional. These complaints further claim that the company then failed to reinstall or otherwise replace the improperly installed equipment, despite the errors occurring on the company's end.
Additional complaints allege that the company failed to honor warranties or service agreements purchased by consumers.
On November 5, 2014, Integrity Heating and Cooling informed the BBB of the following actions it plans on putting place:
Integrity will offer monthly training sessions with all installation teams in order to ensure each team has a thorough understand of the company's expectations in this area.
A field supervisor position was created perform post-installation inspections and discuss product operations with customers
Integrity has created an incentive program amongst installation teams to encourage no callbacks
Integrity has created a customer service manager position to address any installation or service concerns quickly and thoroughly.
Customer Reviews Summary Read customer reviews
14 Customer Reviews Customer Reviews on Integrity Heating & Cooling, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14 Customer Reviews|
Type of Entity
Incorporated: August 2002, IL
Contact InformationPrincipal: Mr. John Jordan Jr. (President)Ms. Teddi Ebersohl (Accounting) Gabrielle Logan (Customer Relations)
Heating & Air Conditioning, Furnace Cleaning, Furnace Sales & Service, Snow Melting Systems, Humidifying Apparatus, Heating Equipment, Boilers - Supplies & Parts, Boilers - New & Used, Air Conditioning Supplies & Parts, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Water Heaters - Dealers, Heat Exchangers, Heating & Air Conditioning - Filters, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Geothermal Heating & Cooling, Heating Contractors, Heat Pumps, Boilers - Repair & Cleaning, Air Conditioning Contractors & Systems
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview