BBB Business Review

Is this your Business?

BBB Accredited Business since 04/01/2015

Integrity Heating & Cooling, Inc.

Phone: (708) 389-3327Fax: (708) 614-457319450 97th Ave, MokenaIL 60448-9320 Send email to Integrity Heating & Cooling, Inc.View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Integrity Heating & Cooling, Inc is a heating and air conditioning company which provides air temperature control and air quality services for residential and commercial customers. This company serves the southern suburbs of Chicago, including Frankfort Square, Frankfort, New Lenox, Orland Hills, Tinley Park, Orland Park, Ingalls Park, Fairmont, Country Club Hills, Oak Forest, Lockport, Manhattan, Palos Park, and Palos Heights. Services available from this company include furnace installation and repair, boiler installation and repair, hot water tank installation and repair, radiant heating installation, furnace cleaning, air conditioning installation and repair, air conditioning repair, humidifier installation and repair, air cleaner installation and repair, ultra violet treatment system installation, and commercial heating and air conditioning service.

BBB Accreditation

A BBB Accredited Business since 04/01/2015

BBB has determined that Integrity Heating & Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Integrity Heating & Cooling, Inc.'s rating include:

  • Advertising issue(s) found by BBB.

Factors that raised Integrity Heating & Cooling, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 20 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

20 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Guarantee / Warranty Issues5
Problems with Product / Service13
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 20

Additional Complaint Information

A recent review of complaints filed with the BBB of Chicago & Northern Illinois against Integrity Heating and Cooling delineates a pattern of consumer allegations.
In their complaints, consumers allege that this company improperly installed equipment purchased from them such that it was negligibly functional or completely non-functional. These complaints further claim that the company then failed to reinstall or otherwise replace the improperly installed equipment, despite the errors occurring on the company's end.

Additional complaints allege that the company failed to honor warranties or service agreements purchased by consumers.

On November 5, 2014, Integrity Heating and Cooling informed the BBB of the following actions it plans on putting place:

Integrity will offer monthly training sessions with all installation teams in order to ensure each team has a thorough understand of the company's expectations in this area.

A field supervisor position was created perform post-installation inspections and discuss product operations with customers

Integrity has created an incentive program amongst installation teams to encourage no callbacks

Integrity has created a customer service manager position to address any installation or service concerns quickly and thoroughly.

Customer Reviews Summary Read customer reviews

14 Customer Reviews Customer Reviews on Integrity Heating & Cooling, Inc.

Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 14 Customer Reviews

Additional Information

top
BBB file opened: 10/28/2004Business started: 08/12/2002New Owner Date: 08/12/2002
Type of Entity

Corporation

Incorporated: August 2002, IL

Contact Information
Principal: Mr. John Jordan Jr. (President)Ms. Teddi Ebersohl (Accounting) Gabrielle Logan (Customer Relations)
Business Category

Heating & Air Conditioning, Furnace Cleaning, Furnace Sales & Service, Snow Melting Systems, Humidifying Apparatus, Heating Equipment, Boilers - Supplies & Parts, Boilers - New & Used, Air Conditioning Supplies & Parts, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Systems - Cleaning, Air Conditioning Repair, Water Heaters - Dealers, Heat Exchangers, Heating & Air Conditioning - Filters, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Geothermal Heating & Cooling, Heating Contractors, Heat Pumps, Boilers - Repair & Cleaning, Air Conditioning Contractors & Systems

Industry Tips
Contracts

Customer Review Rating plus BBB Rating Summary

Integrity Heating & Cooling, Inc. has received 4.67 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.