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BBB Business Review

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BBB Accredited Business since

Homeowner Helper, Inc.

Additional Locations

Phone: (708) 389-1700 31029 Sea Sprite Dr, Wilmington, IL 60481 View Additional Email Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Homeowner Helper, Inc. is a heating and air conditioning company which provides air temperature control and air quality services for residential and commercial customers. This company serves the southern suburbs of Chicago, including Ingalls Park, Joliet, Fairmont, Crest Hill, Preston Heights, Rockdale, Manhattan, Mokena, Frankfort, Frankfort, Tinley Park, Oak Forest, Orland Park, Lemont, Romeoville, Wilton Center, Shorewood, Plainfield, Bolingbrook, Palos Heights, Palos Hills, Monee, University Park, Matteson, Olympia Fields, Homewood, Hazel Crest, Markham, and Harvey. Services available from this company include installation of air conditioners and furnaces, forced air and hot water heating systems, repair of heating and air conditioning systems, and maintenance of air conditioning and heating systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Homeowner Helper, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Homeowner Helper, Inc. include:

  • Length of time business has been operating
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Homeowner Helper, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: September 09, 2009 Business started: 07/01/2007 in IL Business started locally: 07/01/2007 Business incorporated 07/01/2007 in IL
Type of Entity

Corporation

Business Management
Mr. Jeff Henson, Owner/President
Contact Information
Principal: Mr. Jeff Henson, Owner/President
Business Category

Heating & Air Conditioning Garage Organizers Interior Finishing Air Conditioning Contractors & Systems Kitchen Remodeling Boilers - Repair & Cleaning Electricians – Residential Heating Contractors Home Improvements Bathroom Remodeling Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)


Customer Review Rating plus BBB Rating Summary

Homeowner Helper, Inc. has received 4.11 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.