If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Heatmasters, LLC, is a heating and air conditioning company which provides air temperature control and air quality service to residential and commercial customers. This company serves Chicago and the surrounding suburbs, including Evanston, Skokie, Lincolnwood, Niles, Des Plaines, Morton Grove, Wilmette, Winnetka, Glencoe, Glenview, Northbrook, Highland Park, Deerfield, Schiller Park, Melrose Park, Franklin Park, Elmwood Park, Elmhurst, Stone Park, Northlake, Berwyn, Cicero, Burbank,, Brookfield, Oak Park, River Forest, Norridge, and Harwood Heights. Services available from this company include furnace repair, boiler repair, furnace maintenance, furnace sales and installation, boiler sales and installation, air conditioner repair, air conditioner maintenance, air conditioner sales and installation, and emergency repair for heating and cooling equipment.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Heatmasters, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||58|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Steven Weiland, President
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Water Heaters - Dealers Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Supplies & Parts Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Products & Services
Heatmasters, LLC offers the following product(s): Air Conditioners, Boilers, Furnaces, Humidifiers, IAQ products
Method(s) of PaymentCash, credit cards and checks. Also offer 3rd party financing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5540 W Lawrence Ave
Chicago, IL 60630 (800) 432-8464 (773) 413-6363 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 432-8464(Phone)
- (773) 413-6363(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On Friday, January 16, 2015, a technician from heatmasters was dispatched to my home subsequent to an unsolicited call for a furnace "cleaning" from heatmasters. We had no existing issue with our furnace prior to the technician's arrival. The furnace was in perfect working order. The technician's name was ****** ****** - Tech *****. ****** arrived and claimed that he had cleaned and tuned the furnace. He also told my wife that we needed a new capacitor for the furnace, as the old one was "weakening", which he could tell because when you shook it you could hear a "watery noise." There was no issue with the capacitor before your technician arrived, as the blower was turning over without incident. Other HVAC pros say this claim of failure is ridiculous. However, this is the least of the malfeasance. The technician improperly connected my igniter to my control board, resulting in a small electrical fire in my furnace THE VERY NEXT MORNING, requiring a whole new control board to be purchased and installed in my unit, and causing my family, which consists of three small children, ages 6, 3 and 20 months, to have to vacate our home for a period of two days. When I contacted the company, I was placed in touch with a technician named ****. **** began arguing that there was no way that Heatmasters' work on the furnace a mere hours before it arced into an electrical fire could be to blame, before he even left his home! He claimed that he could see no reason why your service would have caused a problem, even before he was on-site to determine what problem might have resulted. He also told me that a call to him would cost $150 regardless of the cause of the damage, and that "any other company would tell me the same thing". **** did come the next day and discovered a severely burned control board. He again attempted to claim that the (unnecessary) installation of the capacitor would not have caused this problem because it is not "involved" with the circuit. While this is not actually factually correct, as the capacitor is of course a part of the circuit, I recognized it for what it was, ****'s desperate attempt to divert blame from the obvious cause of the fire, Heatmasters' work which occurred immediately previous to the event. I asked ****, if Heatmasters' previous service was not to blame, what could have caused this fire, he claimed "an electrical storm or power surge". As we suffered neither, and the board itself demonstrates wiring damage, I told him flatly I did not believe him. He demanded a check, so we gave him one for $150. And he said he could understand why we were "Skeptical" of his explanations, which were ridiculous, he would still need to be paid and Heatmasters would not be reimbursing us. Once I was able to speak with my HVAC professionals who very easily confirmed my suspicions that this damage was a result of the work performed only a day previous, I stopped payment on all checks to Heatmasters, and I am seeking the reimbursement for the fees for stopping those checks since I had provided **** with an opportunity to contact management. **** said I would have to call a man name ****, whose last name **** would not provide, but that he would tell us the same thing, that this was not Heatmasters' fault. **** did note that he thought the igniter, which he claimed Heatmasters did not service, was the cause of the problem. However, the statement of service notes "checked ignitor". My HVAC professionals note that when Mr. Rivera "Check Ignitor", that he misplaced/partially disconnected the plug on the control board, which resulted in the arc when the furnace fired, causing the fire. I am seeking the full cost of the replacement of the board and the capacitor, $700.00, receipt attached, the cost of relocation from my home for two days with three small children $267.00, the 2 day rental rate for a home comparable to my own, and the cost for the cancelled checks of $70, and my inconvenience. Total $1200.
Desired Settlement: Cash reibursement for the repair costs, out of pocket expense related to this issue.
Business Response: Initial Business Response /* (1000, 8, 2015/03/02) */ Heatmasters have met with Mr. ********* and have came to a mutual agrrement. We apologize for the inconvenience that the ********** have had.
Problems with Product/Service
Read Complaint Details
Complaint: Despite asking multiple (at least 3) times to be taken off of their list over 2+ years, they keep calling me to get me to use their services. I don't even live in the area any more and they just keep calling. I don't know what to do to get them to stop.
Desired Settlement: None, I just want them to stop calling.
Business Response: Initial Business Response /* (1000, 5, 2014/12/30) */ We have removed this persons information from our system and have emailed him to apologize for any inconvenience.
Customer Reviews Summary