Business ProfileforFour Seasons Heating, Air Conditioning, Plumbing & Electric

6 minutes ago Please do not do business with Four Seasons Heating and Air Conditioning.I called this morning at 6:03am because my furnance wasn't working, mind you Four Seasons Heating and air installed the unit 12/2019. The representative told me there was an $85 service fee, which was fine and someone would be out between 8am-12pm.******* arrived before 8:30am, when he came to the door he had his face covered, didn't provide his name. He came in and asked where the thermostat was. I directed him. He pressed the button to increase the temperature. After about 10seconds he asked where was the furnance. I lead him to the furnance and he said he would look at it.After what seemed like forever he said he would need to run some test. He then leaves and comes back, didn't say a word. He proceeded to change the control board. Mind you I'm under the assumption that he is just running test. He then tells me, I'm done and the price is over $2300. I tell him specifically that I never authorized any repairs, I was never given a price, I was never given a contract. He then says its not covered under my warranty because I didn't get a maintenance check last year.I immediately immediately call customer service to voice my frustration. ******* hangs up on me and calls the tech while I'm standing next to him. At this point I'm on the line with another rep, and she too hangs up on me. I then instructed the technician to leave my house. He then says I will need to take the part back out. At no point did I ever agree him to remove what was already there and replace it.He then says he was trying to be nice. I then called customer service after I received a nasty, unprofessional email. again the first rep said she didn't know about the email. The second rep said she couldn't read the email. She then said no Supervisor was available and someone would reach out in 24-48hrs. A supervisor called and said this is the way it's going to be.