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BBB Accredited Business since

Excel Air LLC

Phone: (630) 860-1251 Fax: (630) 860-1121 675 E Irving Park Rd, Roselle, IL 60172 http://excelheating.com/



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Description

Excel Heating & Cooling is a heating and air conditioning company which installs, maintains, and repairs temperature control and quality equipment for residential and commercial customers. The company recycles its old equipment, and their technicians are certified and factory trained in how to recycled Freon and the new 410a Freon.

Services provided by this company include the service and replacement of forced air heating and cooling systems, as well as humidifiers, air cleaners, UV lights, thermostats, duct work, and sheet metal work. They also provide commercial and industrial work such as replacement of rooftop air conditioning units, unit heaters, curb and rooftop adapters, make up air units, and economizers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Excel Air LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Excel Air LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Excel Air LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 24, 1988 Business started: 06/14/1982 in IL Business started locally: 06/14/1982 Business incorporated 06/15/2016 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kacy Middleton, Owner
Contact Information
Principal: Ms. Kacy Middleton, Owner
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Heating & Air Conditioning - Filters Thermostats Air Conditioning Systems - Cleaning Air Duct Cleaning Air Duct Systems Air Duct Repair Humidifying Apparatus Air Conditioning Contractors & Systems Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Excel Heating & Cooling
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.