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BBB Accredited Business since

Econotemp, Inc.

Phone: (630) 963-8080 Fax: (630) 964-4040 5280 Belmont Rd, Downers Grove, IL 60515 http://www.econotempinc.com



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Description

Econotemp Inc. is a heating and air conditioning company which provides parts and service and residential and commercial air temperature control and air quality equipment. This company serves the western suburbs of Chicago, including Woodridge, Hinsdale, Wheaton, Glen Ellyn, Oakbrook Terrace, Oak Brook, Glendale Heights, Lombard, Villa Park, Darien, Willowbrook, Indian Head Park, Western Springs, Elmhurst, and Lemont. Parts available include those for air cleaners, air conditioners, heaters, boilers, humidifiers, sump pumps, water heaters, and range hoods. Services available include repair and maintenance of air conditioners, heaters, water heaters, and sump pumps.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Econotemp, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Econotemp, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Econotemp, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 16, 1989 Business started: 01/01/1979 Business started locally: 01/01/1979 Business incorporated 08/14/1979 in IL
Type of Entity

Corporation

Business Management
Mr. Andrew Curin, President
Contact Information
Principal: Mr. Andrew Curin, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Electric Motors - Supplies & Parts Appliances - Major - Parts & Supplies Appliances - Small - Supplies & Parts Air Conditioning Supplies & Parts Boilers - Supplies & Parts Heating Equipment Refrigeration Equipment - Supplies & Parts Water Heaters - Parts & Supplies Furnace Sales & Service Heating Contractors Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)


Additional Locations

  • 5280 Belmont Rd

    Downers Grove, IL 60515

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Econo Temp came out to my house to check air conditioner for 130.00. I was told it was 16 years old it is not, I was told the coil is shot it is not, I was told that there was no way to fix this unit again not true. They gave me an estimate of 4800.00 just for an air conditioning unit that is not even a furnace included. I hired another company who were able to fix the problem which was just a cap that was loose for 225.00. It is terrible that this company comes to the house and tries to only get you to buy a new unit did not check my old unit at all. I want 130.00 refunded that money could have been used for food for the week instead it was wasted on a company that lied and tried to make a lot of money from a family who does not have much. Sad that Econo Temp takes advantage of people.

Desired Settlement: I just want my 130.00 back they did not check anything just told me I needed a new unit.

Business Response: Initial Business Response /* (1000, 5, 2014/06/13) */ Contact Name and Title: ******* ******, Office Mg Contact Phone: XXX-XXX-XXXX Contact Email: *************@gmail.com We have received Ms. ******'s complaint. We would like to see a copy of the other company's repair ticket.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Econotemp, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)