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Consumer Complaints

This Business is not BBB Accredited

Econotemp, Inc.

Phone: (630) 963-8080Fax: (630) 964-4040

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
06/27/2014Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: None of the Above - Repair Complaint Issue

Complaint: Econo Temp came out to my house to check air conditioner for 130.00. I was told it was 16 years old it is not, I was told the coil is shot it is not, I was told that there was no way to fix this unit again not true. They gave me an estimate of 4800.00 just for an air conditioning unit that is not even a furnace included. I hired another company who were able to fix the problem which was just a cap that was loose for 225.00. It is terrible that this company comes to the house and tries to only get you to buy a new unit did not check my old unit at all. I want 130.00 refunded that money could have been used for food for the week instead it was wasted on a company that lied and tried to make a lot of money from a family who does not have much. Sad that Econo Temp takes advantage of people.

Initial Business Response
Contact Name and Title: ******* ******, Office Mg
Contact Phone: XXX-XXX-XXXX
Contact Email: *************
We have received Ms. ******'s complaint. We would like to see a copy of the other company's repair ticket.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Heating & Air Conditioning


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