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BBB Accredited Business since

Dutchman Heating & Cooling, Inc.

Phone: (630) 961-2220 Fax: (630) 281-2502 400 E Ogden Ave, Naperville, IL 60563

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Dutchman Heating and Cooling, Inc. is an air conditioning and heating contractor for residential homes and small businesses. This business offers heating and air conditioning contracting services including unit installation and repair, air duct cleaning, air quality service, air duct filters, roof cooling systems, and ventilation contracting.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dutchman Heating & Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dutchman Heating & Cooling, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 01, 2005 Business started: 11/01/1975 in IL Business started locally: 11/01/1975 Business incorporated 08/31/2005 in IL
Type of Entity


Business Management
Mr. Michael Bakker, President Ms. Dawn Bakker, Office Manager
Contact Information
Principal: Mr. Michael Bakker, President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Heating & Air Conditioning - Filters Air Quality Service Air Duct Cleaning Furnace Sales & Service Air Conditioning Contractors & Systems Heating Contractors Roof Cooling Systems Ventilating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Dutchman Heating & Cooling, Inc. sells the following brand(s): American Standard, Aprilaire, Bell & Gossett, Bradford White, Bryant, Carrier, Conley, Dutchman Heating and Cooling, Dynamic, Emerson, GPS, Hart and Cooley, Honeywell, Mitsubishi, New Yorker, Rheem, Samsung, State, Trane, Triangle Tube, Weil Mclain

Dutchman Heating & Cooling, Inc. offers the following product(s): Commercial and residential:, Dehumidifiers, Electric furnaces, Electronic Air Cleaners, Gas furnaces, Humidifiers, Mini-split systems (Heat pumps and air conditioners), Packaged heat/cool units, Plasma air cleaners, Split system air conditioners, U.V. Lights, Water heaters

Method(s) of Payment
We accept credit cards (Visa, Master Card, Discover), checks and cash payments.  We do offer financing on qualifying systems if approved (terms and conditions may apply).

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.