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          Deljo Heating & Cooling, Inc. has 1 locations, listed below.

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            Business ProfileforDeljo Heating & Cooling, Inc.

            Heating and Air Conditioning

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Air Conditioning, Heating, Indoor Air Qualit, Humidifiers, Thermostats, In-Floor Heating, Maintenance, Air Duct Sealing, Duct Cleaning, Filter Replacement

            Business Details

            BBB File Opened:
            4/19/1996
            Years in Business:
            102
            Business Started:
            1/1/1922
            Business Started Locally:
            1/1/1922
            Business Incorporated:
            9/24/1980
            Type of Entity:
            Corporation
            Business Management
            • Mr. Robert Clement, President
            • Mr. William Clement, Vice President
            Contact Information

            Principal

            • Mr. Robert Clement, President

            Customer Contact

            • Mr. Robert Clement, President

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/25/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Unanswered
            In November of 2021, I purchased a new furnace from Deljo. It was installed in December of 2021. Part of this purchase was an extended 10-year labor warranty. The additional price for coverage this was $578.00.According to Deljo, this extended warranty is provided by a third party, Climate Shield, from whom Deljo purchases the coverage. This was not made clear to me until after the purchase was made and the furnace installed.I have received notifications of coverage from Climate Shield but the policy provided by them has only a 3 year term, not 10 years as purchased. I have contacted a number of people at Deljo - ***** (1/18/2022), **** (2/9/2022), **** (2/9/2022 and 3/15/2022) - asking for assistance in resolving this situation. While all have promised to help me, none have actually done so. To date and to the best of my knowledge, I am still only covered by a 3 year warranty. I definitely have not been provided with any Climate Shield notification or paperwork indicating a 10 year period of coverage.Further, while I understand that this warranty does have specific terms and conditions that I am obligated to meet in order to file a claim, these have not been provided for my specific coverage. Again, I have requested these from Deljo, have been told that they would be provided but these promises have not been fulfilled.

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            curtis y.

            06/29/2022

            June 23, 2022 central AC service call by Deljo Heating & Cooling, *******, **;This is the 3rd year that we have had ********* unit serviced by Deljo.1. Pre-appointment communication = excellent 2. Service Tech competence = very good 3. Fixed cost for a basic AC maintenance call ($137) = reasonable 4. Cost for refrigerant recharge, dye/sealer and labor ($1,140) = predatory!The refrigerant was $243 and the dye/sealer kit $524. The exact same dye/sealant kit can be purchased for $50.I emailed my dissatisfaction only to receive a reply admitting that their charges are, in fact, high. This is mainly due to the quality of their work and the overhead they need to account for.BEWARE $$$ before hiring this Vendor!

            Local BBB

            BBB of Chicago & Northern Illinois

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