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BBB Business Review

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BBB Accredited Business since

Brex-Arlington, Inc. Heating & Air Conditioning

Phone: (847) 255-6284 714 E Kensington Rd, Arlington Heights, IL 60004 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Brex-Arlington, Inc. Heating & Air Conditioning is a heating, ventilation, and air conditioning company which installs, services, and maintains temperature control equipment. Located in Arlington Heights, IL, this company serves the northwest suburbs of Chicago, including Palatine, Mount Prospect, Des Plaines, Schaumburg, Rolling Meadows, Elk Grove Village, Buffalo Grove, Barrington, Inverness, and Hoffman Estates. The company has been in business since 1914 and is a factory authorized dealer of Carrier temperature control systems.

This company installs, repairs, and maintains air conditioners, heaters, humidifiers, and air quality equipment for residential and commercial customers. They offer emergency service when a heater or air conditioner breaks down as well as regular maintenance of air conditioners and heaters in order to keep them in proper conditioner to avoid problems. Services provided by this company include air conditioner repair, air conditioner service, furnace installation, furnace repair, furnace service, air conditioner installation, boiler installation, boiler service, emergency heating system service, heating system installation, and heating system service. The company also sells and installs humidifiers, which provide moisture in the air during the cold, dry months in order to improve air quality and avoid the drying of nasal passages that can cause breathing problems and general discomfort. In addition, the company's website includes a link which allows customers to find filters and other parts for their equipment online, as well as rebates and specials on their service.

Visit the website for Brex-Arlington, Inc. Heating & Air Conditioning to learn more about the services available from this company, view their services and discounts, and contact the company to request services or installation of an air conditioner or heater.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Brex-Arlington, Inc. Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Brex-Arlington, Inc. Heating & Air Conditioning include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Brex-Arlington, Inc. Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: September 01, 1977 Business started: 01/01/1914 in IL Business started locally: 01/01/1914 Business incorporated 12/22/1982 in IL
Type of Entity


Business Management
Mr. Richard E. Brex, President Mr. Lupe Castillo, General Manager
Contact Information
Principal: Mr. Richard E. Brex, President
Customer Contact: Mr. Lupe Castillo, General Manager
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Heating & Air Conditioning - Filters Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Air Conditioning Supplies & Parts Boilers - Supplies & Parts Heating Equipment Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Brex-Arlington Incorporated

Customer Review Rating plus BBB Rating Summary

Brex-Arlington, Inc. Heating & Air Conditioning has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.