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BBB Business Review

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BBB Accredited Business since

Best Comfort Heating & Cooling

Additional Locations

Phone: (630) 588-0920 Fax: (630) 868-8549 1015 Brook Forest Ave, Shorewood, IL 60404 View Additional Email Addresses http://www.bestcomforthvac.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Best Comfort Heating & Cooling is a heating and air conditioning contractor which provides air temperature control and air quality services for residential and commercial customers. This company serves the far western suburbs of Chicago, including Joliet, Crest Hill, Plainfield, Minooka, Ingalls Park, Channahon, Lockport, Homer Glen, New Lenox, Elwood, Romeoville, Fairmont, Manhattan, Orland Hills, Mokena, and Frankfort. Services available from this company include repair, installation, and replacement of ventilation systems, water heaters, boilers, tankless water heater systems, radiant heat systems, hydronic heating systems, gas furnaces, electric furnaces, central air conditioning systems, UV lighting air purifying systems, and electronic air cleaners.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Best Comfort Heating & Cooling meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Best Comfort Heating & Cooling include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

28 Customer Reviews on Best Comfort Heating & Cooling
Customer Experience Total Customer Reviews
Positive Experience 26
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 28

Additional Information

BBB file opened: July 29, 2008 Business started: 01/01/2000 Business started locally: 01/01/2000 Business incorporated 08/28/2012 in IL
Business Management
Mr. Trey Durden, Owner Turmand Durden
Contact Information
Principal: Mr. Trey Durden, Owner
Business Category

Heating & Air Conditioning Heat Exchangers Induction Heating Equipment Sheet Metal Equipment & Supplies Switches - Electric Thermometers Thermostats Air Conditioning Equipment - Room Units Appliances - Major - Parts & Supplies Appliances - Small - Supplies & Parts Baths - Equipment & Supplies Electric Equipment & Supplies - Retail Lighting Fixtures - Supplies & Parts Plumbing Fixtures, Parts, Supplies - Retail Tools - Cutting Tools - Electric Tools - Hand Tools - Hydraulic Tools - Pneumatic Tools - Power Actuated Water Treatment Equipment,Service & Supplies Security Control Equipment & System Monitors Air Purifying & Cleaning Systems & Equipment Air Conditioning Supplies & Parts Boilers - New & Used Boilers - Supplies & Parts Heat Recovery Equipment & Systems Heat Sealing Equipment & Supplies Heating Equipment Pipe & Boiler Covering Materials Pumps - Dealers Pumps - Supplies & Parts Refrigeration Equipment - Supplies & Parts Ventilating Equipment Water Heaters - Parts & Supplies Air Conditioning Contractors & Systems Heat Pumps Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)


Customer Review Rating plus BBB Rating Summary

Best Comfort Heating & Cooling has received 4.91 out of 5 stars based on 28 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.