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      Country
          Country

          Find a Location

          Besco Air, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Besco Air, Inc.

              5850 N Northwest Hwy Chicago, IL 60631-2641

              BBB Accredited Business
            • Besco Air, Inc.

              105 Revere Dr Ste 1 Northbrook, IL 60062-1594

              BBB Accredited Business

            Business ProfileforBesco Air, Inc.

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.92/5stars

            Average of 60 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/2008

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Besco Air provides HVAC services

            Products & Services

            Heating, Furnaces, Boilers, Ductless Heating, Radiant Floor, Air Conditioning, Ductless A/C, Hot Water Heaters, Humidifiers, Indoor Air Quality, Dehumidifiers

            Business Details

            This is a multi-location business.

            Find a Location

            Besco Air, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Besco Air, Inc.

                5850 N Northwest Hwy Chicago, IL 60631-2641

                BBB Accredited Business
              • Besco Air, Inc.

                105 Revere Dr Ste 1 Northbrook, IL 60062-1594

                BBB Accredited Business
              BBB File Opened:
              2/27/1996
              Years in Business:
              36
              Business Started:
              1/1/1988
              Business Incorporated:
              8/26/2003
              Accredited Since:
              3/1/2008
              Type of Entity:
              Corporation
              Alternate Business Name
              • Besco Heating & Air Conditioning
              Hours of Operation

              Primary

              M:
              7:00 AM - 5:30 PM
              T:
              7:00 AM - 5:30 PM
              W:
              7:00 AM - 5:30 PM
              Th:
              7:00 AM - 5:30 PM
              F:
              7:00 AM - 5:30 PM
              Sa:
              9:00 AM - 4:00 PM
              Su:
              Closed
              Business Management
              • Mr. James Cox, President
              • Mr. Andy Narducci, Service Manager
              Contact Information

              Principal

              • Mr. James Cox, President

              Customer Contact

              • Mr. James Cox, President
              Additional Contact Information

              Fax Numbers

              • (847) 397-1766
                Other Fax
              • (773) 777-0220
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/04/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              On October 7, 2022, a Besco rep visited to discuss a proposal to replace a gas hot water heat system with a ********** air source heat pump to provide heating and cooling at our 2-flat. We received a proposal on October 10. After two follow-up visits, we received and accepted a second proposal on October 18. There were many service and communication problems that Besco acknowledged with a $500 discount. The system was ready to use by November 29. Invoice ******** (1st floor/basement) - $28,314; invoice ******** (2nd floor) $22,731.This system does not adequately heat the building, as we explained to the Besco rep in the presence of our tenants when he visited on December 9. We also expressed concern about excessive electric bills. He said the solution was to balance the freon in the system and said he would send a technician. This never happened. After further complaints, a second rep visited on December 19 and showed us a different way to direct the air flow on one of the units.We have documented that the system never provided adequate heat even as a supplement with the furnace running at 62 degrees, and it is far more expensive to operate than the gas furnace. We ran the system in a range of weather from November 29 to December 28. We are still running one unit in the unheated basement, where it has never raised the temperature above 62 degrees no matter how it is set.After advocacy from *********************** we received an offer from ********** and Besco to provide additional equipment in one apartment, but this does not resolve the issue, since we must provide heat to our tenants. We are ultimately seeking a full refund, but in the short term we would like evidence that best practices were used in October as a Diamond Certified installer to do a proper load analysis and design a system to provide adequate heat and cooling in our building. Besco claims it was our responsibility to design the system.
              Read More

              Customer Reviews

              60 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kim B

              03/15/2024

              Great service again!*** immediately found the problem, fixed it, and didn't charge me (it was under warranty) Besco is a great company.   

              Besco Air, Inc. Response

              03/18/2024

              ***,Thank you very much for the kind review with ***. We always strive to put customer service #1 and I'm thrilled to know that your experience with *** was a positive one!

              Local BBB

              BBB of Chicago & Northern Illinois

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