Business ProfileforBesco Air, Inc.

On October 7, 2022, a Besco rep visited to discuss a proposal to replace a gas hot water heat system with a ********** air source heat pump to provide heating and cooling at our 2-flat. We received a proposal on October 10. After two follow-up visits, we received and accepted a second proposal on October 18. There were many service and communication problems that Besco acknowledged with a $500 discount. The system was ready to use by November 29. Invoice ******** (1st floor/basement) - $28,314; invoice ******** (2nd floor) $22,731.This system does not adequately heat the building, as we explained to the Besco rep in the presence of our tenants when he visited on December 9. We also expressed concern about excessive electric bills. He said the solution was to balance the freon in the system and said he would send a technician. This never happened. After further complaints, a second rep visited on December 19 and showed us a different way to direct the air flow on one of the units.We have documented that the system never provided adequate heat even as a supplement with the furnace running at 62 degrees, and it is far more expensive to operate than the gas furnace. We ran the system in a range of weather from November 29 to December 28. We are still running one unit in the unheated basement, where it has never raised the temperature above 62 degrees no matter how it is set.After advocacy from *********************** we received an offer from ********** and Besco to provide additional equipment in one apartment, but this does not resolve the issue, since we must provide heat to our tenants. We are ultimately seeking a full refund, but in the short term we would like evidence that best practices were used in October as a Diamond Certified installer to do a proper load analysis and design a system to provide adequate heat and cooling in our building. Besco claims it was our responsibility to design the system.