This business is not BBB accredited.

Benjamin Mechanical

Fax: (630) 833-4939 View Additional Phone Numbers 106 S Elm Tree Ln, Elmhurst, IL 60126

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Benjamin Mechanical include:

  • Unauthorized use of BBB name or trademarks

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Benjamin Mechanical
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 09, 2010 Business started: 01/01/1995 Business started locally: 01/01/1995
Type of Entity

Sole Proprietorship

Business Management
Mr. Benjamin J. Zunkel, Owner
Contact Information
Principal: Mr. Benjamin J. Zunkel, Owner
Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Water Heater - Tankless Air Conditioning Repair Air Conditioning Systems - Cleaning Heating Equipment & Systems Cleaning & Repair Boilers - New & Used Furnaces - Industrial Water Heaters - Parts & Supplies Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Heating Contractors Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Additional Locations


    106 S Elm Tree Ln

    Elmhurst, IL 60126 (630) 318-2451


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/17/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Benjamin Mechanical installed 4 Trane heat pump systems in 4 units in our 6-flat rental building for a total of $45,168. The work was contracted in 12/2013 and completed in 7/2014 and paid in full. Once the systems were in use, there were many issues with the systems during the summer of 2014, some caused by leaks in the lines installed by Benjamin Mechanical, others caused by Benjamin Mechanical's refusal to provide manuals and usage instructions which had been supplied to him by the manufacturer. Benjamin Mechanical repaired these leaks. In October of 2014, one system became inoperable aand showed an Error code which indicated leaks in the system. Benjamin Mechanical was unable to isoklate and repair the leak in 2 visits and determined that the leak was in 3rd floor outside wall lines which they had installed. BM presented a plan to check all outside joins and repair when necessary for all systems at once. Since October of 2014 we have been waiting for this to happen. Now 3 of the 4 systems are down because of leaks. In April of 2015, BM stopped responding to all requests for help with their work. I hired another AC contractor. Their quote to do the work deemed necessary by BM and confirmed through their own inspections is for $15, 093.

Desired Settlement: After waiting for BM to repair their faulty installation for a period of over 6 months, I am seeking repair costs, loss of rent and income for a total of $16500.00.

Business Response: Initial Business Response /* (4001, 13, 2015/07/06) */ We at Benjamin Mechanical offered to make all repairs free of labor and material. We asked the owner to provide the scissor lift needed to reach the units. We not only offered to make all repairs for free but to also have them completed before 6/1/2015 once they provided the lift. They refused and decided to hire another contractor to make the repairs at a cost to them, even after we offered to repair for free and complete before the air conditioning season.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Benjamin Mechanical
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)