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BBB Business Review

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Description

Assurance Heating & Air Conditioning is a heating and air conditioning company which provides air temperature control and air quality services for residential and commercial customers. This company serves the northern suburbs of Chicago, including Northfield, Winnetka, Kenilworth, Wilmette, Morton Grove, Niles, Evanston, Mt Prospect, Des Plaines, Wheeling, Prospect Heights, Riverwoods, Highland Park, Highwood, Buffalo Grove, Park Ridge, Lincolnshire, Golf, Skokie, Glencoe, Rosemont, Norridge, Harwood Heights, and Winnetka. Services available from this company include air conditioning repair, air conditioning installation and replacement, heating repair, heater replacement or installation, furnace installation and replacement, furnace repair, heat pump repair, heat pump installation and replacement, duct work repair and installation, indoor air quality service, air purifier and air cleaner installation, ventilator installation, humidifier and dehumidifier installation, thermostat service, heating and cooling system tune ups, insulation installation, and home performance evaluations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Assurance Heating & Air Conditioning, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Assurance Heating & Air Conditioning, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Assurance Heating & Air Conditioning, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 02, 1992 Business started: 01/01/1981 Business started locally: 01/01/1981 Business incorporated 02/27/1981 in IL
Type of Entity

Corporation

Business Management
Ms. Caryn Chattin, Admin. Assistant to the President Mr. Howard Minsky, President
Contact Information
Principal: Ms. Caryn Chattin, Admin. Assistant to the President
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Dehumidifying Equipment Duct & Duct Fittings Thermostats Air Quality Service Insulation Materials Air Duct Cleaning Air Duct Systems Air Duct Repair Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Humidifying Apparatus Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Heat Pumps Heating Contractors Contractor - Insulation Ventilating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.