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Business ProfileforArzet Heating & Cooling Inc.
At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- PO Box 577154, Chicago, IL 60657-7323
- BBB File Opened:
- 2/7/2011
- Years in Business:
- 21
- Business Started:
- 1/2/2003
- Business Started Locally:
- 1/2/2003
- Business Incorporated:
- 8/13/2003
- Type of Entity:
- Corporation
- Business Management
- Mr. Walter Arzet, President
- Contact Information
Principal
- Mr. Walter Arzet, President
Customer Contact
- Mr. Walter Arzet, President
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Sean R
07/07/2023
Arzet Heating & Cooling Inc. Response
07/10/2023
*********************,
Thank you for your review and were sorry you feel that way about us. We usually respond when we say we will, but were busier than usual and its 100% my fault (****** Arzet) for not getting back to you when we said we would do, and for that I apologize, *********
About the charges and options, we did give you options and prices, ****. The reason for the prices being high is because this is an 11 year old air conditioning system and it uses the **22 Freon. This type of Freon is really expensive, and its hard to get, for its 3 to 4 times more expensive than the new **410A Freon.
When you called the office, you had mentioned there another company was going to recharge the system and add a Freon leak stopper for about $700.
The other company probably did not know that they were going to be dealing with this type of Freon.
We are an honest company and told you the truth about not finding the Freon leak by the evaporator coil, condenser, or the exposed Freon line set and that the Freon leak must have been within the walls. This is why we fully re charged your air conditioner system with **22 plus added a Freon leak stopper and left your air conditioner running and fully functioning.
The difference in pricing between option #1 (adding Freon) and option #2 (do a leak test plus add Freon) is mostly the labor involved in doing the leak test. This means that even though we did not find the leak in any of the exposed sections, we still did the labor to try and find it, and this is what the charge was for option #2 as well as fully recharging the system with all new Freon.
As we all know, everything has gone up the roof with prices, and you were given choices and you had time to think and make a choice. You called us back, and we responded and did the work as soon as we could which it was in in 2 days.
Were sorry you feel that way about us, ****, but we gave you choices in writing and do not pressure people to do business with us, and we all have the option to get quotes from different companies but we believe we did the steps in order and truly sorry for not giving you a call back *********
****** Arzet
The Arzet hvac team
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