Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Artisan Heating Cooling & Refrigeration

Phone: (815) 469-1515 Fax: (815) 469-2815 View Additional Phone Numbers 101 Ontario St, Frankfort, IL 60423 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Artisan Heating Cooling & Refrigeration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Artisan Heating Cooling & Refrigeration include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Artisan Heating Cooling & Refrigeration
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 01, 2002 Business started: 01/01/1997 Business started locally: 01/01/1997
Business Management
Ms. Maggie Kearney, Customer Service Mr. Phil Kuczak, Technical Contact Mr. Timothy Willson, President
Contact Information
Principal: Ms. Maggie Kearney, Customer Service
Number of Employees


Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Radiant Heating In-floor Heating Cooling Towers Dehumidifying Equipment Generators - Electric Ultraviolet Ray Lamps & Apparatus Air Quality Service Water Heaters - Dealers Water Heater - Tankless Air Conditioning Repair Air Conditioning Systems - Cleaning Duct Cleaning Air Duct Systems Heating Equipment & Systems Cleaning & Repair Ventilating Systems - Cleaning Air Purifying & Cleaning Systems & Equipment Boilers - New & Used Furnaces - Industrial Heating Equipment Humidifying Apparatus Refrigeration Equipment - Commercial - Sales & Service Refrigeration Equipment - Supplies & Parts Ventilating Equipment Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Carbon Monoxide Detecting Heat Pumps Heating Contractors Ventilating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
Artisan Heating & Cooling
Additional Information

Commercial, residential & industrial heating, air conditioning installation, repair & maintenance, hybrid systems, standby generators, ventillation, air quality systems, etc.- Also green HVAC system. Industrial - Commercial Services -Make Up Air Units, Chillers - Air Cooled, Chiller - Barrels, Cooling Towers, Boilers - Large, Coolers,
Deep Freezers - Walkin, Hydronics, Glycol Systems


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.