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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that ARS/Rescue Rooter of Illinois meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for ARS/Rescue Rooter of Illinois include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

89 Customer Reviews on ARS/Rescue Rooter of Illinois
Customer Experience Total Customer Reviews
Positive Experience 86
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 89

Additional Information

BBB file opened: November 01, 1995 Business started: 11/01/1995 Business started locally: 11/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Chicago Department of Public Health
333 S. State Street, Chicago IL 60604
http://www.cityofchicago.org/Health/
Phone Number: (312) 747-9884

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Wade, General Manager
Contact Information
Principal: Mr. Steve Wade, General Manager
Business Category

Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Purifying & Cleaning Systems & Equipment Heating Contractors Contractor - Insulation Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Sewer Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Refund and Exchange Policy
 ARS Rescue Rooter would like consumers to know the following:
Consumers may contact the corporate office of American Residential Services directly at 1-866-803-0879 or via email at wecare@ars.com for immediate action on any unresolved issue. 
Alternate Business Names
American Residential Services, LLC Anderson Htg & Cooling Kranz Mechanical Rescue Rooter The Irish Plumber
Additional Information

ARS / Rescue Rooter has requested that consumers reach out to them before filling a BBB Complaint. Please contact our National Customer Relations at 866-803-0879


Customer Review Rating plus BBB Rating Summary

ARS/Rescue Rooter of Illinois has received 4.96 out of 5 stars based on 89 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.