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BBB Business Review

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BBB Accredited Business since

American Vintage Home, Inc.

Phone: (847) 232-4183 Fax: (847) 251-5297 1523 Payne St, Evanston, IL 60201

BBB Business Reviews may not be reproduced for sales or promotional purposes.


American Vintage Home is an HVAC and plumbing company that provides home heating and air conditioning, plumbing, and sewer services. Located in Evanston, IL, this company services Wilmette, Winnetka, Lincolnshire, Glencoe, Lake Bluff, Northbrook, Kenilworth, Lake Forest, Park Ridge, Deerfield, and all other North Shore, Illinois homes, as well as Northern Chicago and Oak Park area homes AVH offers up-front pricing and options that fit their customer's time and budget. Angie's List has awarded AVH the Super Service Award multiple years for multiple categories and SpacePak has named American Vintage Home the number one installer in the nation for both 2012 and 2013.

Since 1985, American Vintage Home has been a family owned business that installs, maintains, and repairs heating, cooling, and plumbing products, and is available for 24-hour, seven days a week emergency service.

Visit the AVH website for a full list of services, view testimonials from their former customers, and contact the company to request services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Vintage Home, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

64 Customer Reviews on American Vintage Home, Inc.
Customer Experience Total Customer Reviews
Positive Experience 64
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 64

Additional Information

BBB file opened: May 04, 2000 Business started: 01/01/1985 in IL Business started locally: 01/01/1985
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. John R. Elmer, President Mr. Richard Eberle, Operations Manager Mr. Marek Mroz, Vice President
Contact Information
Customer Contact: Mr. Andy De Fonseca
Principal: Mr. John R. Elmer, President
Business Category

Heating & Air Conditioning Air Conditioning Contractors & Systems Kitchen Remodeling Boilers - Repair & Cleaning Basement - Contractors Basement - Finishing Drainage Contractors Sump Pump Contractors Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Customer Review Rating plus BBB Rating Summary

American Vintage Home, Inc. has received 5 out of 5 stars based on 64 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.