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BBB Accredited Business since
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American Star Heating and Cooling is a heating and air conditioning company which services, installs, and repairs a variety of heating, cooling, and ventilation equipment. Located in Itasca, IL, this company serves the western suburbs of Chicago, including Bloomingdale, Elk Grove Village, Addison, Wood Dale, Roselle, and Medinah. The company has been in business for over 30 years and its technicians have been certified by North American Technician Excellence, which determines the quality of technical service for certain industries.
This company is an authorized dealer for Bryant heating and cooling systems, and their technicians have been trained on all components of the equipment that they sell and install. The installation process at American Star Heating and Cooling begins by asking clients questions regarding their usage of heating and cooling systems, their needs and desires in regard of temperature regulation, and examining their home to determine which system will effectively cool and heat the home with the most efficiency. The heating and cooling system must not overreach the demands of the home, as this may cause drafts within the home, dry air from a furnace removing all of the moisture, or mold and mildew growth from condensation because of the air conditioner. After installation, the company provides complete service plans, which allow homeowners to receive appropriate service and maintenance for their equipment to keep it running effectively.
Visit the website for American Star Heating and Cooling to learn more about their process, watch a short video on heating and cooling equipment, and schedule an appointment for an estimate on services.
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A BBB Accredited Business since
BBB has determined that American Star Total Home Comfort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Star Total Home Comfort include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||54|
Type of Entity
Business ManagementMr. Al Markewycz, President
Heating & Air Conditioning Sheet Metal Work Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Alternate Business NamesAmerican Star Residential Service, Inc. American Star Total Heating and Cooling
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
320 W Irving Park Rd
Itasca, IL 60143 (630) 775-1772 (847) 517-7565 Directions
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Additional Phone Numbers
- (847) 517-7565(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Customer Reviews Summary