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BBB Accredited Business since

American Star Total Home Comfort

Phone: (630) 775-1772 Fax: (630) 775-1778 View Additional Phone Numbers 320 W Irving Park Rd, Itasca, IL 60143 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


American Star Heating and Cooling is a heating and air conditioning company which services, installs, and repairs a variety of heating, cooling, and ventilation equipment. Located in Itasca, IL, this company serves the western suburbs of Chicago, including Bloomingdale, Elk Grove Village, Addison, Wood Dale, Roselle, and Medinah. The company has been in business for over 30 years and its technicians have been certified by North American Technician Excellence, which determines the quality of technical service for certain industries.

This company is an authorized dealer for Bryant heating and cooling systems, and their technicians have been trained on all components of the equipment that they sell and install. The installation process at American Star Heating and Cooling begins by asking clients questions regarding their usage of heating and cooling systems, their needs and desires in regard of temperature regulation, and examining their home to determine which system will effectively cool and heat the home with the most efficiency. The heating and cooling system must not overreach the demands of the home, as this may cause drafts within the home, dry air from a furnace removing all of the moisture, or mold and mildew growth from condensation because of the air conditioner. After installation, the company provides complete service plans, which allow homeowners to receive appropriate service and maintenance for their equipment to keep it running effectively.

Visit the website for American Star Heating and Cooling to learn more about their process, watch a short video on heating and cooling equipment, and schedule an appointment for an estimate on services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Star Total Home Comfort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Star Total Home Comfort include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

21 Customer Reviews on American Star Total Home Comfort
Customer Experience Total Customer Reviews
Positive Experience 21
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 21

Additional Information

BBB file opened: August 16, 2005 Business started: 06/16/1980 Business started locally: 06/16/1980 Business incorporated 01/04/1988 in IL
Type of Entity


Business Management
Mr. Al Markewycz, President
Contact Information
Principal: Mr. Al Markewycz, President
Number of Employees


Business Category

Heating & Air Conditioning Sheet Metal Work Heating Equipment & Systems Cleaning & Repair Air Conditioning Contractors & Systems Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Alternate Business Names
American Star Residential Service, Inc. American Star Total Heating and Cooling

Customer Review Rating plus BBB Rating Summary

American Star Total Home Comfort has received 5 out of 5 stars based on 21 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.