Business ProfileforAlpine Home Air Products

We bought our unit 03/22/23, and we had it installed 04/24/ 23. On 11/08/23 I reported that the unit was not working. They told me I would have to get a tech come out to diagnose the issue. On 11/10/23, my tech diagnosed it was the blower fan. 11/16/23 I received an email telling me the two parts that was being submitted to the warranty along with a bill for $37.70 for shipping. 11/17/23 they waived the shipping fee because a part was on back order. 11/20/23 I was given the estimated ship date of 12/15/23. Then on 12/14/23 they extended the date out to 1/12/24. Then later that day they extended the date out for 2/09/24. I called on 1/08/24 and was given the estimated date in March. I call them and they tell me it is the manufacture. I call the manufacture and they tell me I will have to take that up with the distributor. By the estimated ship date we will have had this unit for a year and it has worked only 7 months. I need help getting a resolution we bought this unit it was suppose to have a 10 year warranty they never told us that we had to register it through ******* and now they are pushing the resolution date out further and further. My family has had a hard time hearing our home because we have a fuse box and it can only handle 2 heaters going at a time. This is why we prioritized replacing our unit. Please help us