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          AA Service Co. Heating, Cooling & Plumbing has 1 locations, listed below.

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            Business ProfileforAA Service Co. Heating, Cooling & Plumbing

            Heating and Air Conditioning
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2004

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This Business Offers: Heating & Air Conditioning.

            Business Details

            BBB File Opened:
            6/15/1990
            Years in Business:
            59
            Business Started:
            1/1/1965
            Business Started Locally:
            1/1/1965
            Business Incorporated:
            3/11/2003
            Accredited Since:
            4/1/2004
            Type of Entity:
            Corporation
            Alternate Business Name
            • Sila Services LLC
            • AA Service-E Shavitz Heating & Cooling
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Shawn Mansfield, General Manager
            Contact Information

            Principal

            • Mr. Shawn Mansfield, General Manager

            Customer Contact

            • Mr. Shawn Mansfield, General Manager
            Additional Contact Information

            Fax Numbers

            • (847) 564-8035
              Other Fax
            • (847) 412-1061
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 6/26/23 we reached out to Unique Indoor Comfort Heating and Cooling since our ** unit was out. Upon placing the call, we learned that Unique was bought out by AA Heating and Cooling. We've had a service agreement with Unique (now AA) for many years; ours was up-to-date and AA said they would honor it. When the technician arrived, he spent ten minutes or so with the ** unit. When he discussed things with me, he said he could charge freon to the machine, but he discouraged it, saying it likely would not work. Instead, he noted the ** unit and the furnace--which he did not check or run any diagnostics on--needed to be replaced entirely. He quoted me a price of $12,967.18 and said that this price would only be valid until that evening. It was 4:15. I noted that I'd have to discuss it with my husband but he reminded me that "the ticket is only open for today" and he was charging me $120 for the service call. I am a woman who walks with a ****** and cane, which were both clearly visible in my kitchen as we talked, and I quickly felt ill at ease: To have a service call turn into a potential $13,000 expenditure with pressure tactics was intimidating. Given the service records (included here) that Unique (now AA) recorded on the furnace/** unit, and given that the service technician hadn't done any diagnostics on the furnace to warrant a replacement, there was something sinister about the call. The records indicate both units had been serviced and cared for in the past. No technician who worked on them indicated two new units would need to be purchased so suddenly. Fast forward to today . . . I am sitting in my comfortable air conditioned home after using a different company. They did the following work for $400: charged freon; condenser service valves tightened; coil line set valve tighten; clean condenser coil guard; unclogged drain line. For the shoddy business practices on AA's part, I would like the $120 for the service call refunded to me.
            Read More

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ron S

            5 stars

            01/30/2024

            AA Service is an outstanding heating and cooling company. We have been using them for the past 19 years and the work has always been professionally done. Recently it was time to replace our aging furnace. The service technician who has been maintaining our system is ********** With his help and ******************* the installment of our new furnace went smoothly. Everyone made sure that we fully understood the new features and operation of our new furnace. We are very satisfied with the results. **********

            Local BBB

            BBB of Chicago & Northern Illinois

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