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BBB Accredited Business sinceAdditional Locations
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A-Consumers Heating & Cooling is a heating and air conditioning company which provides air temperature control and air quality repair and maintenance for residential and commercial customers. This company serves downtown Chicago and surrounding areas, including Evanston, Skokie, Niles, Arlington Heights, Des Plaines, Park Ridge, Norridge, Harwood Heights, Lincolnwood, Berwyn, Cicero, Summit, Countryside, Lyons, Melrose Park, Franklin Park, Stone Park, Elmwood Park, Elmhurst, and Northlake. Services available from this company include furnace sales and repair, boiler sales and repair, heating service and repair, water heater sales and repair, space heaters, and heat pumps sales. The company also sells and services humidifiers, central air systems, window unit systems, energy efficient systems, rooftop air cleaners, rooftop air filters, and ductless split system air conditioners.
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A BBB Accredited Business since
BBB has determined that A Consumers Heating & Cooling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for A Consumers Heating & Cooling, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Thad Thomas, CEO Mr. Ray Thomas, President
Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Air Conditioning Supplies & Parts Boilers - Supplies & Parts Chimney Lining Materials Heating Equipment Water Heaters - Parts & Supplies Furnace Sales & Service Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Chimney Builders & Repair Heating Contractors Water Heaters - Repairing Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Alternate Business NamesConsumers Heating & A/C
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BBB Complaint Process
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Additional Phone Numbers
- (773) 925-7779(Phone)
- (773) 925-9661 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Business Response: Initial Business Response /* (1000, 5, 2013/12/05) */ Called ms ********** she responded we made appointment went to her home furnace not working found filter on furnace plugged replaced filter furnace working correctly as should will follow up with her next week operating as should. Thanks. **** Final Consumer Response /* (3000, 11, 2013/12/18) */ Final Business Response /* (4000, 14, 2014/01/20) */ (SPAM) Re: BBB Complaint Case# 94478292 (Ref#XX-XXXXXXXX-XXXXXXXX-XX-XXXX) 1 message **** ****** <******@hotmail.com> Tue, Dec 24, 2013 at 9:07 PM To: "Better Business Bureau (Do Not Reply To This Email Address)" <***********@bureaudata.com> I was at the ********** home on Monday found vents closed on second floor and all doors open to uninsulated attic closed doors opened vents second floor now heating advised Ms ********** to keep doors in attic closed she informed me she waiting for insurance co to replace insulation Thanks. **** Sent from my iPhone -------------------------------------------------- **** ****** <******@hotmail.com> Mon, Feb 3, 2014 at 10:38 AM To: "Better Business Bureau (Do Not Reply To This Email Address)" <***********@bureaudata.com> Customer told me she very happy would recommend our company any time she did not get along with a employee who is no longer with us. Thanks **** Sent from my iPhone