BBB Accredited Business since

Simply Batteries, Inc.

Additional Locations

Phone: (800) 246-3854 Fax: (815) 756-4022 PO Box 948, Dekalb, IL 60115 http://www.simplybatteries.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Simply Batteries, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Simply Batteries, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Simply Batteries, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 2001 Business started: 11/03/2001 Business started locally: 11/03/2001 Business incorporated 11/03/2000 in IL
Type of Entity

Corporation

Business Management
Ms. Laura Stuebing, President Mr. Marc Marion, CFO
Contact Information
Principal: Ms. Laura Stuebing, President
Business Category

Hearing Aids & Assistive Devices Batteries - Dry Cell - Wholesale & Manufacturers Batteries - Storage-Retail All Other Health and Personal Care Stores (NAICS: 446199)


Additional Locations

  • 1318 S. 7th Street

    DeKalb, IL 60115 (815) 758-8332

  • PO Box 948

    Dekalb, IL 60115

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered 40 Rayovac hearing aid batteries on October 29th of 2013 the model number is unknown the order number is unknown. the account number sbXXXXXXXXX. payment amount was 29.99 and was paid with check #175

Desired Settlement: I have been able to find the batteries elsewhere, and would like a refund or the check returned to me.

Business Response: Initial Business Response /* (1000, 5, 2014/01/02) */ We are sorry for the delay in shipping Mr. *********'s order. He requested a refund from us which was processed right away on December 27, 2013. The check was mailed to him with first class mail. He should have received the check by now or within the next couple of days. Final Consumer Response /* (450, 11, 2014/01/14) */

4/22/2013 Problems with Product/Service
3/26/2013 Problems with Product/Service
3/25/2013 Problems with Product/Service