BBB Business Review

BBB Accredited Business since 05/01/2010


(888) 670-4327917 W Washington Blvd Ste 202, ChicagoIL 60607-2203 Send email to MDHearingAid

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BBB Accreditation

A BBB Accredited Business since 05/01/2010

BBB has determined that MDHearingAid meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised MDHearingAid's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 12 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

12 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service10
Advertising / Sales Issues0
Billing / Collection Issues0
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on MDHearingAid

Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 4 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (12)
02/18/2014Problems with Product / Service | Read Complaint Details

I emailed twice from ******* - no response. I left a message on their ******** which they deleted and then banned me from commenting.

The tubing broke after 2 o 3 days. I ordered on Oct 15th but did not open until the end of December as I didnt need the tubes yet.
It was too late to file a claim with my credit card company.
I sent 2 emails of which I can provide proof - one Dec 29th, and one Jan 6th. I left the ******** message which they deleted around Jan 3rd.

I can provide pictures of the damage on BOTH tubes.

Desired Settlement
I would like the item replaced.

Business Response
Contact Name and Title: ***** *********
Contact Phone: XXXXXXXXXX
Contact Email: **
Customer ordered on october 15, 2013. We have no record of any email from ******* on either dates she states that she sent so we cannot comment on the reason those emails never reached us.

Please have customer re-send pictures of the broken tubing AND have her forward us the emails dated 12/29/13 and 1/6/14 and we would be happy to look further in to the situation. Thank you.

Final Consumer Response
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Despite the fact the owner did not follow up with the BBB complaint, after I sent a last ditch email to the company threatening to contact the FTC, a very nice gentleman named **** called me and resolved the issue.

05/18/2015Problems with Product / Service
02/16/2015Problems with Product / Service
12/30/2014Problems with Product / Service
09/19/2014Problems with Product / Service
07/04/2014Guarantee / Warranty Issues
Page 1 of 3

Industry Comparison| Chart

Hearing Aids & Assistive Devices, Audiologists

Additional Information

BBB file opened: 03/26/2010Business started: 09/18/2008
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph 9th Fl
Chicago, IL 60601-3218
(312) 814-4500

BBB records show a license number of 036118380 for this company, issued by Illinois Department of Financial and Professional Regulation. Their web address is The expiration date of this license is 07/31/2017.

Type: Department of Professional and Financial Reg.

Check License Status: nbr=036118380&type2=LICENSE

Please note that governmental licensing information may not be current.

Type of Entity


Incorporated: September 2008, IL

Contact Information
Principal: Dr. Sreekant Cherukuri (President)
Business Category

Hearing Aids & Assistive Devices, Audiologists

Industry Tips

Customer Review Rating plus BBB Rating Summary

MDHearingAid has received 4.93 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for MDHearingAid

917 W Washington Blvd Ste 202

Chicago, IL 60607-2203

To | From


1 Locations

  • 917 W Washington Blvd Ste 202 

    Chicago, IL 60607-2203(888) 670-4327

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*MDHearingAid is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Hearing Aids & Assistive Devices


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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.