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BBB Accredited Business since

Hitec Group International

Phone: (800) 965-9043 Fax: (888) 654-9219 View Additional Phone Numbers 1743 Quincy Ave Unit #143, Naperville, IL 60540 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Hitec Group International is an assistive devices retailer which sells products for individuals with various disabilities, including the Deaf, the Hard of Hearing, and those with low vision. This company serves a national and international consumer base as well as customers throughout the Chicagoland area, including in Lombard, Villa Park, Carol Stream, West Chicago, Romeoville, Bolingbrook, Lake Bluff, Lake Forest, Evanston, Skokie, St Charles, Geneva, Batavia, Evanston, Skokie, Niles, Rolling Meadows, Arlington Heights, Bensenville, Aurora, Joliet, DeKalb, Rockford, Crystal Lake, McHenry, Fox River Grove, Winnetka, Wilmette, Oak Park, Tinley Park, Palos Hills, Park Ridge, Morton Grove, and Downers Grove. Products available from this company include amplified cordless telephones, amplified answering machines, hearing aid supplies, low vision accessories and supports, mobility aids, personal and FM listening systems, signaling systems for televisions and doors, speech communications systems, tinnitus therapy products, TTY devices, and ADA equipment for businesses and places of work.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hitec Group International meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Hitec Group International include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hitec Group International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 28, 2010 Business started: 03/18/1982 Business started locally: 03/18/1982
Type of Entity


Business Management
Ms. Michele Ahlman, Vice President Ms. Mary Williams, General Manager
Contact Information
Principal: Ms. Michele Ahlman, Vice President
Principal: Ms. Mary Williams, General Manager
Business Category

Hearing Aids & Assistive Devices Hearing Aids Parts & Repairing Telecommunications Equipment - Disability Wheelchair & Disability Transportation Disability Access Equipment All Other Health and Personal Care Stores (NAICS: 446199)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.