BBB Accredited Business since

Hearing Help Express Inc.

Additional Locations

Phone: (815) 756-1473 Fax: (815) 756-4022 View Additional Phone Numbers 105 North 1st, DeKalb, IL 60115 View Additional Email Addresses View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hearing Help Express Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hearing Help Express Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Hearing Help Express Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 23, 1998 Business started: 02/01/1997 Business started locally: 02/01/1997 Business incorporated 07/12/1996 in IL
Type of Entity


Business Management
Ms. Laura Stuebing, President Ms. Linda Toles, Office Manager
Contact Information
Principal: Ms. Laura Stuebing, President
Business Category

Hearing Aids & Assistive Devices All Other Health and Personal Care Stores (NAICS: 446199)

Customer Review Rating plus BBB Rating Summary

Hearing Help Express Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 105 North 1st

    DeKalb, IL 60115 (800) 496-3202

  • 11800 Factory Shops Blvd STE 645

    Huntley, IL 60142

  • 1300 S 7th St

    Dekalb, IL 60115

  • P.O. Box 586

    DeKalb, IL 60115


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/19/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased a pair of hearing aids from this company in October for a total of $898.00. I returned them October 19th according to ***. I was sent a letter that my account would be credited. I emailed them and phoned them and they said it takes 3 to 4 weeks. It has been 4 weeks. I called and they can not give me a time when I will get the refund. I want to be refunded the entire $898.00. I paid the postage myself.

Desired Settlement: Full refund of $898.00

4/6/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Hearing aid did not help my hearing Problemn. X94

Desired Settlement: $164.00

Business Response: Initial Business Response /* (1000, 5, 2015/03/24) */ We are sorry that the product Mr.******* tried did not work for him. His refund has been processed as he requested.

3/30/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Ordered and received hearing aid in January. Returned it immediately, as it was not suitable. Was told multiple times that they received it Jan 20. I paid $379.00 by check, and the check cleared my bank. They said many times that the refund check was issued Feb 27. I still have not received it.

Desired Settlement: $379.00

Business Response: Initial Business Response /* (1000, 5, 2015/03/24) */ We are sorry that the product Ms.******* tried did not work for her. We are also concerned that her refund took so long to reach her. We have tried to reach Ms.******* to confirm receipt of the refund and left a message requesting she contact us immediately if the refund has still not arrived so that we can reissue and mail a replacement check.

7/28/2014 Problems with Product/Service