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BBB Business Review

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BBB Accredited Business since

Connect Hearing Inc.

Additional Locations

Phone: (630) 303-5380 View Additional Phone Numbers 215 Shuman Blvd STE 401, Naperville, IL 60563 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Connect Hearing is an audiology clinic which provides hearing aids for individuals with varying degrees of hearing loss. Located in Naperville, IL, this company serves the western suburbs of Chicago, including Lisle, Downers Grove, Woodridge, Wheaton, West Chicago, Bolingbrook, Lemont, Aurora, North Aurora, Warrenville, Winfield, Plainfield, and Boulder Hill. The company has been in business since 2011 and has centers across the country which provide individuals with a two week trial of a customized hearing aid to enable them to determine if the hearing aid offers them the level of support they are seeking.

The company sells a variety of hearing aids for hearing loss that ranges from minor to severe. Almost all of the hearing aids that they sell are digital and are customized to the client's ear canal. They can be fitted to match the client's skin color. The smallest versions sit in the ear canal, while larger versions wrap around the ear and sit behind the ear while remaining unnoticeable. The version that the client receives depends on the degree of hearing loss and the needs of the client. Brands include Phonak, Unitron, Siemens, Sonic, Widex, and Oticon. The company's technicians can advise clients whether they need one or two hearing aids, though it is generally advised to wear two in order to protect against further hearing loss and to compensate for minor hearing loss in one or both ears.

Visit the website for Connect Hearing to learn more hearing loss, view the different hearing aids available, and contact the company to schedule an appointment for a consultation and hearing aid fitting.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Connect Hearing Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Connect Hearing Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Connect Hearing Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 05, 2013 Business started: 10/21/2011 Business started locally: 10/21/2011 Business incorporated 04/02/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Ms. Donna Mehrabi, Digital Content Strategist Associate General Counsel Associate General Counsel Mr. Craig Cameron, CEO Ms. Theresa Jabaley, President M.A. Ms. Teresa Patrick, Office Administrator
Contact Information
Principal: Ms. Donna Mehrabi, Digital Content Strategist
Customer Contact: Ms. Teresa Patrick, Office Administrator
Business Category

Hearing Aids & Assistive Devices Audiologists All Other Health and Personal Care Stores (NAICS: 446199)

Alternate Business Names
Connect Hearing! Newport Audiology Centers

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.