Business ProfileforConnect Hearing, Inc.

On or about July 28, 2023 I agreed to try for 45 days and if acceptable purchase left and right ear phonak audio hearing aids. They got ahead of the program and submitted a revolving care credit toSYNCB who continued to bill and harass. It was my intent to pay in full which I finally did. Based on the premise that I would receive appointment attention at the Ballaire location 5 minutes from my home because I'm handicapped and do not drive. The original audiologist left. On August 7, 2023 @ 1:00 PM I went for an adjustment appointment that seemed to work reasonable well. Once again on August 27, 2023 @10:30AM @ ********* hearing aid were adjusted. Once again on Sept 18, 2023. Once again at Bellaire location on Oct 2 2023 @ 10:30 AM. On February 5, 2023 @ ********* with *****/***** advised they did not have the records from the Bellaire location to see what she had done. Connect Hearing has since closed the Bellaire facility except on Tuesday and Fridays requiring me to drive to *********. They have commited to having ***** at Bellairee full time in April however, that appears questionable. Calls to discuss have resulted in an answering service advising someone would return my call, however, that never occurs. I have written a letter to management via ***** requesting a refund of 50% on one hearing aid to reimburse me for additional travel and care taker expenses to the ********* location. I'll be happy to return both hearing aids and do business with a company near my residence That was 7 -10 days ago and I have yet to hear from anyone. It appears I may have to force the issue by hiring an attorney or go to small claims court.