BBB Business Review

Is this your Business?

Consumer Complaints

This Business is not BBB Accredited

Beltone Hearing Care Centers-Oak Lawn

Phone: (708) 499-0001

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
08/25/2014Advertising / Sales Issues | Read Complaint Details
X

Complaint
SENIOR CITIZEN responded to mailing for FREE Hearing Test, $1000 credit/discount and 30 day FREE TRIAL of Hearing device. Made appointment for office visit.

7/07/14 - INITIAL VISIT. During interview I explained that more than one ENT had advised that my hearing loss could best be addressed using a 2 device (Cross-Aid) system. Audioprosthologist **** ******** (IDPH Lic#****** assured me that new technology in the device she was selling, eliminated the need for 2 devices.
After promoting only one device,****** printed out a contract on her computer and requested a $400 DEPOSIT in-advance, reduced to $200 after I protested. Put $200 on credit card, and I was to be notified when device was ready for testing.

7/24/14- 2ND VISIT.****** advised that BEFORE testing of the device could begin, I would have to pay the remaining balance ($3558.71) in-full. The 30 day trial would begin AFTER I paid... with a FULL REFUND "possible" after 30 days, if I decided not to keep it. I requested a few days before deciding to spend $3600 and****** advised she was only in that office on Thursdays (next appt 7/31), while pressuring me (including a call to her "boss") to complete transactions today. My $200 DEPOSIT was a non-refundable "preparation fee", as they had no use for the color of the device that matches my complexion.

7/25/14- NEXT DAY. After deciding that the business practices of Beltone/**** ********, prohibited me from committing $3600 in-advance, I spoke with receptionist***** over the phone, telling her of my decision and my request for a FULL REFUND.***** seemed to be reading from a script as she explained that I had "signed a contract" that included no refund.***** left message (4:01pm 7/25) that****** was unreachable at that time, and that****** would call me Monday. We have been playing telephone-tag since.

Desired Settlement
Signed a brief UNDATED contract that was printed on******** computer that stated the required DEPOSIT was instead a "preparation fee".
I SIMPLY WANT THE RETURN OF MY $200 DEPOSIT, AS I DID NOT ACCEPT DELIVERY OF ANY AID(S).

Industry Comparison| Chart

Hearing Aids & Assistive Devices

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.