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Consumer Complaints

BBB Accredited Business since 03/01/2011

Beltone Electronics

Phone: (800) 235-8663Fax: (773) 583-9547

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service3
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by Resolution

Complaint Resolution Log (4)BBB Closure Definitions
11/19/2014Problems with Product / Service | Read Complaint Details
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Complaint
I was initially misled on the length of time batteries would last. Oh, if only that were the only problem. They are incessantly broken and even when I take them for a cleaning the left aid is dinging after 30 minutes that the brand new battery is out. They are inferior and I was scammed.

Desired Settlement
I loathe this company and product. I just want something that will work for another 14 months until I can get another product with my insurance company. They should have to pay for all my gas for my many trips trying to get these things fixed plus they set me back by 4 years as I rarely use them because it causes so much stress to go through many batteries because one would assume it is the battery but I'm sure it's the horrendously bad aids. This is an inferior product.

Business Response
Contact Name and Title: ******************************************
Contact Email: *********************
The consumer has been contacted and is coming back into the office. We have assured her that we will repair the instruments at no charge, and also supply her with any batteries that she may need at no charge. The patient did admit she hasn't been wearing the instruments for over six months.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
After reflection I have decided to not accept the repair and batteries as they have already been repaired twice and didn't work after the repairs so I am not going to accept anything other than a different aid.

Final Business Response
The patient has been contacted again about exchanging her current instruments for a different model per her request.

10/28/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
Sale date: 9.30.14. **************** sales person. Model Number Betone Promise 17. "Opera ITC". Paid $6,000!!!!

Desired Settlement
Return all money.

Business Response
Contact Name and Title: ****************
Contact Phone: XXXXXXXXXX
Contact Email: *********************
All monies were returned to the consumer's credit card on October 15th by the Beltone dispenser.

04/28/2014Problems with Product / Service | Read Complaint Details
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Complaint
I purchased Beltone hearing aids on March 4, 2012 and have had to have them repaired 9 times in the past 23 months. When they have to be repaired, they are sent back to the factory and I am without the hearing aids for 10 days to 2 weeks each time.

The Name of the Hearing Aid is Optima, Serial #XXXXXXXXXX. The sales representatives that I have dealt with are as follows:

***************************************************************************************************************

I have all the repair paperwork with dates or you are welcome to check with the Deptford NJ or Vorhees NJ Beltone offices to verify the repair issues that I have experienced with the hearing aids.

The hearing aids were paid in full in March of 2012 by personal check *****. I can provide you a copy of this check.

Thank you for listening to my complaint and I hope that I can get some assistance from you regarding this matter. I am an 83 year old senior citizen and would just like to be able to go out and communicate with people while shopping, banking, etc. Life can be very difficult when your hearing aids don't work. It is very difficult living in a SILENT world!

Please feel free to contact me at the home phone (XXX-XXX-XXXX) or by e-mail ***************** if you have any additional questions.

Thanks for your assistance.



Desired Settlement
Considering the hearing aids have been in the Beltone repair 9 times always ending with the same dead hearing aid, I would like to request a full refund so I can put the money toward a pair of hearing aids that I can rely on. Thanks again for your assistance in this matter.

Business Response
Contact Name and Title: ****************,Director
Contact Phone: ***********************************************
the patient was upgraded with new instruments at no charge on April 3rd.

05/16/2014Problems with Product / Service

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Hearing Aids & Assistive Devices

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.