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BBB Business Review

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BBB Accredited Business since

AccuQuest Hearing Centers, Inc

Additional Locations

Phone: (847) 915-4628 Fax: (847) 843-1901 View Additional Phone Numbers 2800 W. Higgins  Suite 895, Hoffman Estates, IL 60169 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that AccuQuest Hearing Centers, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AccuQuest Hearing Centers, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 37 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 6
Delivery Issues 7
Guarantee/Warranty Issues 5
Problems with Product/Service 16
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AccuQuest Hearing Centers, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 12, 2007 Business started: 02/01/2006 Business started locally: 02/01/2006 Business incorporated 05/09/2013 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Highfill, Vice President Kasey Katt Mr. Joe Porritt, BBB Manager Mr. John Temple, President
Contact Information
Principal: Mr. Brian Highfill, Vice President
Customer Contact: Mr. Joe Porritt, BBB Manager
Number of Employees


Business Category

Hearing Aids & Assistive Devices All Other Health and Personal Care Stores (NAICS: 446199)

Alternate Business Names
AccuQuest Hearing Centers, Inc. Summit Audiology
Additional Information

AccuQuest located at 2800 W Higgins Suite 895 in Hoffman Estates is the Headquarters for this business. If you need to file a complaint please refer to the corporate office. AccuQuest has requested that before filing a BBB complaint, consumers contact Joe Porritt at or 847-915-4628.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.